Account Protection Specialist (Remote)

Brex • Salt Lake City, UT

265d • $23 - $29 • Remote

About The Position

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Requirements

• Well-versed in customer experience, operations, and risk management
• Fraud prevention experience
• Excellent verbal, written, and interpersonal communication skills
• Proactive and ability to multi-task in a fast-paced environment
• Experience in Microsoft Office/Google Apps

Nice To Haves

• Series 7 & 63 licensing
• Experience in Financial Services, FinTech, Big 4, Accounting, or other financial experience
• Experience in dispute resolution
• Experience in Salesforce
• Extensive client-facing experience and experience in fraud support

Responsibilities

• Access systems and document steps taken to efficiently service the customer
• Determine action required based on established procedures to protect the assets; work with management on handling more complex cases
• Communicate in a professional manner with customers, merchants, financial institutions, and other personnel to request additional information and/or documentation to support a decision on whether fraudulent activity has occurred
• Provide support to cross-functional teams (CX, Fraud Operations, KYC, Cash Operations) to ensure appropriate steps are taken on high-risk accounts
• Speak with victims of fraud and provide appropriate talking points while ensuring both the victim and Brex are secured
• Review documentation and be able to assess the validity of those documents
• Place and/or take calls as escalated and requested by the cross-functional teams or team leaders
• Communicate effectively with cross-functional teams to work and resolve complex issues and escalated situations
• Participate in projects and initiatives such as, but not limited to: driving down fraud-related complaints and making the overall customer/fraud experience seamless
• Adhere to regulatory and legal requirements
• Be able to extract and present data
• Work effectively through email, phone, and chat channels

Benefits

• Equity and other forms of compensation may be provided as part of a total compensation package

What This Job Offers

• Career Level: Entry Level
• Industry: Repair and Maintenance