Account/Project Manager

Alchemy Worx•New York, NY

2d•$100 - $115

About The Position

Alchemy Worx is an award-winning, audience management agency specializing in email, SMS, and paid social marketing for clients ranging from the Fortune 500 to local market players. The agency offers advanced marketing services, utilizing both time-tested and emerging methods and technologies to secure a higher rate of customer engagement and retention. As a performance-driven agency specializing in email, SMS, and CRM for DTC, B2C, and B2B brands, we are growing fast. That’s why we are seeking a highly motivated and experienced Account Manager to join our team. As an Account Manager, you will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and reporting directly to the VP, Customer Success. You will act as the main point of contact for clients and will collaborate with various internal departments to deliver top service to clients. In this role, there is also an exciting opportunity to help shape the Client & Account Management department and grow the agency.

Requirements

Bachelor’s degree in Marketing, Business, Communications, or related field
5+ years in account management or client services, ideally at a marketing or digital agency
Strong understanding of lifecycle marketing—email, SMS, paid social, and CRM
Data acumen: Comfortable interpreting dashboards, using Excel or Google Sheets, and understanding performance metrics (CAC, LTV, etc.)
Experience managing multiple concurrent projects, campaigns, and stakeholder needs
Excellent communicator—clear, calm, and solutions-oriented in high-pressure situations
Collaborative mindset with the ability to lead cross-functional efforts without formal authority
Familiarity with project management and reporting tools (ClickUp, Asana, Slack, Google Workspace, Looker Studio, etc.)

Responsibilities

Serve as the primary point of contact for a portfolio of clients
Build strong, long-term client relationships and serve as a strategic partner
Lead client calls, business reviews, and strategic planning sessions
Own renewals, change orders, and upsell motions (with leadership support)
Liaise with 3rd-party client partners and vendors as needed
Manage and grow a portfolio of accounts with a focus on retention and expansion
Monitor and report on account profitability, delivery margin, and scope health
Track revenue forecasts, renewal timelines, and account pacing
Collaborate with Strategy to maintain clean reporting on CAC, LTV, ROAS, and other key client KPIs
Use data to tell a story - translating dashboards and performance summaries into actionable client insights, working with the analytics team
Translate client needs into detailed, actionable briefs for internal teams
Coordinate across production, creative, analytics, and strategy to ensure on-time, high-quality delivery
Partner closely with Project Managers and Coordinators to manage timelines and remove roadblocks
Run weekly stand-ups, internal reviews, and client status calls to keep projects moving forward
Escalate and mitigate delivery risks, managing expectations when timelines or scopes shift
Mentor and support junior staff (Traffickers, Coordinators)
Contribute to process documentation, client playbooks, and delivery templates
Champion data fluency across the team—helping others interpret, contextualize, and present metrics
Leverage existing client management tools while bringing forward ideas for usage optimization