Account Processor (Repossession Skip)

US Bank-posted 3 months ago
$20 - $22/Yr
Full-time
Hybrid • Cincinnati, OH
Credit Intermediation and Related Activities
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At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. This position is a hybrid role which has weekly onsite attendance requirements and is available in Cincinnati, OH; Earth City, MO; and Owensboro, KY.

  • Performs a variety of document processing and record keeping tasks associated with customer accounts.
  • Enters new account information and changes information on existing accounts.
  • Records transactions and answers customer inquiries.
  • Receives, classifies, consolidates and summarizes documents and information.
  • Completes reports and provides administrative support.
  • Handles customer service duties such as resolving customer problems and responding to requests for information.
  • High school diploma or equivalent.
  • Three to four years of experience in clerical and customer service activities.
  • A minimum of 1 year in a customer service role.
  • In-depth knowledge of products, services, terminology, procedures and systems related to assigned area.
  • Strong customer service skills.
  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service.
  • Ability to identify and resolve/escalate complex problems.
  • Proficient computer skills, especially Microsoft Office applications.
  • Excellent verbal and written communication skills.
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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