Account Operations Supervisor

Crane Worldwide Logistics • Sumner, WA

74d • $64,000 - $100,000

About The Position

The position involves leading and managing operations for an account to ensure that the operations staff executes service agreements at or above the Company's standards. The role requires maximizing profitability through superior service, effective and prompt communications, and follow-up on all pending matters with the manager and clients as needed. Responsibilities include reviewing revenue and expenses against budget constraints and escalating issues as necessary, providing excellent service and responsiveness to clients, and monitoring the financial aspects of the assigned account, including purchasing, budget preparation and review, reporting, and expenses.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• Minimum five years of related experience required.
• Minimum four years of industry experience required.
• Minimum three years of supervisory experience required.
• Intermediate proficiency in Microsoft Office and job-specific software applications.

Nice To Haves

• Professional certification may be required in some areas.

Responsibilities

• Lead and manage operations for account to ensure service agreements are executed at or above Company standards.
• Maximize profitability through superior service and effective communication.
• Review revenue and expenses to budget constraints and escalate issues as needed.
• Provide excellent service and responsiveness to clients.
• Monitor financial aspects of the assigned account including purchasing, budget preparation, reporting, and expenses.

Benefits

• Quarterly Incentive Plan.
• 136 hours of Paid Time Off (17 days per year) for Sick Time or Personal Use.
• Excellent Medical, Dental, and Vision benefits.
• Tuition Reimbursement for job-related education.
• Employee Referral Bonuses.
• Employee Recognition and Rewards Program.
• Paid Volunteer Time.
• Employee Discounts.
• Wellness Incentives up to $100 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Support Activities for Transportation
• Education Level: High school or GED