Account Operations Specialist II - (Manheim)

Cox Enterprises • Bordentown, NJ

3d • $22 - $33 • Onsite

About The Position

Job Responsibilities: Manage account relationships, maintain effective communications and ensuring customer requirements are met. Review and update condition report; add damages based on customer standards. Add repair and paint times for body work and recommend smart repairs. Walk vehicles to make recommendations for reconditioning that meet customer standards and goals. Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures ensure quality of repairs, prep vehicles for imaging, and finalize QC when vehicles sell. Work with lot operations for organization of account vehicles. Work with commercial clients to relay information regarding the condition of their vehicle and obtain required approvals to move forward with reconditioning and repairs. Work with retail/ commercial clients and key vendors to manage the ordering and accounting of keys. Partner closely with inside sales teams to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies. Review vehicles as needed, locate missing vehicles, and work with account representatives to ensure vehicles are ready for sale or retail ready. Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Perform other duties as assigned by management. Qualifications: The role consists of 70% outside work and 30% in office administrative. High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field. Safe drivers needed; valid driver’s license required. Prior experience vehicle reconditioning and or general auto body knowledge required. Self-starter with ability to work with minimal supervision. Ability to handle multiple tasks simultaneously. Team-based interpersonal skills. Excellent verbal and written skills. Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements. Preferred: Previous auto body experience / condition report writing. Work Environment: This is an outdoor role, meaning exposure to weather elements is to be expected every day. The candidate chosen for this role will need to dress appropriately for the weather daily. Moderate noise level. Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals. Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Prior experience vehicle reconditioning and or general auto body knowledge required.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Nice To Haves

• Previous auto body experience / condition report writing.

Responsibilities

• Manage account relationships, maintain effective communications and ensuring customer requirements are met.
• Review and update condition report; add damages based on customer standards.
• Add repair and paint times for body work and recommend smart repairs.
• Walk vehicles to make recommendations for reconditioning that meet customer standards and goals.
• Provide quality service and assist in resolving problems.
• Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures ensure quality of repairs, prep vehicles for imaging, and finalize QC when vehicles sell.
• Work with lot operations for organization of account vehicles.
• Work with commercial clients to relay information regarding the condition of their vehicle and obtain required approvals to move forward with reconditioning and repairs.
• Work with retail/ commercial clients and key vendors to manage the ordering and accounting of keys.
• Partner closely with inside sales teams to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.
• Review vehicles as needed, locate missing vehicles, and work with account representatives to ensure vehicles are ready for sale or retail ready.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED