Account Operations Specialist II (Manheim)

Cox Automotive • Caledonia, WI

121d • $19 - $29

About The Position

The Account Operations Specialist II serves as the primary point of contact for resolving client issues for accounts ranging from simple to complex. This role involves collaborating with auction teams and various stakeholders to provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and discrepancies. The specialist coordinates sale vehicle run processes and maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Building positive relationships with assigned clients is crucial, as is examining vehicles in the sales lineup to ensure standards and quality. The role includes completing estimates for reconditioning services to improve vehicle value, coordinating and approving these services, and conducting condition report and imaging audits to mitigate risks of policy loss and goodwill expenses. The specialist must demonstrate proficient knowledge of condition report data and the vehicle inspection process, educate clients on auction processes, and recommend or upsell Manheim/CAI products and services based on client needs. The position requires effective prioritization skills, professionalism in client relationships, and prompt resolution of client issues. Additionally, the specialist may be responsible for coordinating redemptions, ensuring proper documentation, and maintaining compliance with PII policies and procedures while delivering exceptional customer service. Adherence to Cox standards and guidelines regarding reconditioning services is essential, as is proficiency with computer software including Microsoft Office applications and other internal business platforms. Safety commitment is also a key aspect of this role, with active participation in safety activities aligned with Safety Excellence.

Requirements

• High School Diploma/GED and 3 years' experience in a related field, or a combination of education and experience.
• Valid driver's license required.
• Proficient knowledge of condition report data and vehicle inspection processes.

Nice To Haves

• Self-starter with the ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmission.

Responsibilities

• Serve as the primary point of contact for resolving client issues for accounts.
• Provide exceptional customer service by addressing inquiries and concerns related to vehicle condition and discrepancies.
• Coordinate sale vehicle run processes and maintain communication with auction departments.
• Build positive relationships with assigned clients and examine vehicles in the sales lineup.
• Complete estimates for reconditioning services and coordinate approvals.
• Conduct condition report and imaging audits to reduce risks of policy loss.
• Educate clients on auction processes and recommend Manheim/CAI products and services.
• Demonstrate effective prioritization skills and professionalism in client relationships.
• Coordinate redemptions and ensure proper documentation while complying with PII policies.
• Maintain adherence to Cox standards and guidelines regarding reconditioning services.
• Participate in safety activities aligned with Safety Excellence.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Flexible vacation/wellness days and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED