Account Operations Outside Specialist I (Manheim)

Cox Automotive-posted 3 months ago
$21 - $31/Yr
Full-time • Entry Level
Kent, WA
Wholesale Trade Agents and Brokers
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The Account Operations Outside Specialist I at Cox Automotive is responsible for performing various clerical and administrative duties related to vehicle recon fulfillment. This includes receiving inbound vehicle and registration information from customers requesting reconditioning services, performing data entry, evaluating reconditioning needs, and providing timely and accurate quotes. The specialist will also coordinate with reconditioning shop areas for vehicle repairs, manage customer expectations, and ensure quality service throughout the reconditioning process.

  • Perform various clerical and administrative duties relating to vehicle recon fulfillment.
  • Receive inbound vehicle and registration information from customers requesting reconditioning services.
  • Perform data entry and verify customer vehicle information is accurately recorded in the system.
  • Evaluate reconditioning needs and provide timely and accurate quotes.
  • Perform walk around of the units and evaluate cosmetic reconditioning needed.
  • Estimate cost for cosmetic repairs and discuss with customer to gain approval.
  • Coordinate with the reconditioning shop areas for vehicle repairs.
  • Create and maintain charges associated with reconditioning fees.
  • Perform a check for recalls on all units and note the results.
  • Work with P&P and Accounting staff to ensure timely payment for billings.
  • Build deep service relationships with customers.
  • Manage customer's expectations of recon fulfillment activities through proactive communications.
  • Respond to customer inquiries relating to assigned customer vehicles.
  • Enter all pertinent information into AS400 and other tools for approved work requested by customer.
  • Utilize the AS400/VCF systems to monitor and track vehicle repairs.
  • Communicate and schedule repairs/enhancements with Recon Shop management.
  • Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
  • Review completed work ensuring customer quality standards are achieved.
  • Soft sell additional services to dealers upon delivery of existing work.
  • Follow up with customer to confirm completion and satisfaction.
  • Visibly demonstrate safety commitment by following all safety and health procedures.
  • High School Diploma or equivalent.
  • 1 - 3 years of auction and/or vehicle registration experience preferred.
  • Ability to drive vehicles with standard and automatic transmission.
  • Basic computer skills required.
  • Ability to lift 1-15 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
  • Minimum of sixteen hours of paid time off every month.
  • Seven paid holidays throughout the calendar year.
  • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
  • Health care insurance (medical, dental, vision).
  • Retirement planning (401(k)).
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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