Account Operations Manager

Morales Group • Indianapolis, IN

88d

About The Position

The Manager of SHEIN Operations will act as a liaison between clients, Onsite Managers and Morales Group, Inc (MGI). They will effectively service the client by streamlining the Human Resource (HR) process and strive to achieve the mutual objectives of quality and continuous improvements. The responsibility of the Manager of SHEIN Operations is to support the client needs, support all Onsite Management Internal Teammates, as well as work in conjunction with the Account Executive, operations team, and Regional Operations Manager. The Manager of SHEIN Operations is responsible for ensuring that MGI is compliant in all areas pertaining to client requirements, service, and delivery in coordination with the local Regional Operations Manager.

Requirements

• Must be bilingual in English and Spanish.
• Proven ability to inspire and motivate team members.
• Strong decision-making and problem-solving skills.
• Lead by example and set high standards of performance.
• Clear and effective communication both written and verbal.
• Analytical mindset to identify and solve operational challenges.
• Handle multiple responsibilities and deadlines.
• Ability to adapt to changing circumstances.

Responsibilities

• Supervise individual Onsite Managers at SHEIN ensuring client service level is exceeded in conjunction with delivery of teammates by local branch office.
• Overseeing the onsite coverage, PTOs, check-in procedures, and physical onsite presence at SHEIN.
• Coordinating with Finance, Marketing, HR, and Branch Operations to service local Onsite Client sites by implementing timekeeping methodology, coordinating marketing efforts, and effectively communicating with MGI HR Team as needed.
• Executing performance reviews, bi-weekly 1:1’s for Onsite Team.
• Lead, coach and develop SHEIN on-site team ensuring they are providing high quality customer service to our external teammates and our client SHEIN.
• Provide constructive feedback to team members.
• Onboarding of new Onsite Clients into the MGI Onsite Program and training new MGI Onsite Managers on expectations, processes, and procedures.
• Maintain good client relations by handling all customer service inquiries, concerns, issues, and ensuring consistent quality.
• Build meaningful relationships with local leadership at each Onsite Client site, solve local problems in real time, and coordinate with branch leadership as needed.
• Work effectively with the Account Executive assigned to each MGI Onsite Client, escalating action items as needed and working collaboratively for solutions.
• Conduct onsite check ins, be available before and after hours for escorting new starts on client premises.
• Conduct pre-employment tours as needed, ensuring employees are fully aware of job duties and requirements prior to starting position.
• Track various performance metrics to measure and improve performance.
• Define and develop all pre-training technologies, prepare all employees through orientation for proper transition to assignment.
• Manage employee turnover and retention by pro-actively addressing concerns.
• Complete on-site incident/accident investigations and appropriate paperwork for all accidents and submit to HR within 24hrs; develop strategy to reduce Workers Compensation dollars.
• Regularly conduct Quarterly Business Reviews to ensure consistency and quality of service.
• Oversee time and attendance for all employees, including timekeeping system, reconciliation, and invoice comparison and payroll activities.
• Counsel site employees relative to attendance, productivity, and overall job performance.
• Maintain attendance records, coordinate new starts and appropriate pre-assignment paperwork (i.e. I-9’s drug test templates, skill checks, etc.).
• Communicate current client needs to appropriate internal parties for execution and delivery from office to onsite location.
• Communicate future client needs to recruitment staff and managers as needed.
• Maintain ATS data base for client and employee assignments.
• Conduct internal audits to ensure compliance with client screening requirements.
• Maintain outstanding communication/working relationships with all departments in the organization.
• Report all hazardous conditions/equipment to his/her manager immediately.
• Fulfill job responsibilities in accordance with the standards set out in the organization’s 'Code of Business Conduct', its policies/procedures, applicable federal/state laws, applicable professional standards, and code of ethics.
• Use independent judgment and discretion on behalf of the organization in the performance of these duties.
• Work cooperatively as a team member with co-workers in all departments of the organization.
• Maintain excellent working relationship with co-workers, clients, and employees.
• Have complete understanding of Morales Group Employee Benefit package and correctly inform employees; engage internal parties as required.
• Stay in direct contact with Client Leadership maintaining outstanding relationships.
• Utilize those relationships for planning, forecasting, and all service-related delivery expectations.
• Perform other duties as assigned.

Benefits

• Health insurance – Medical, vision, dental and life insurance plans available.
• Disability Insurance – Short-term and long-term coverage.
• Paid Baby Bonding Time – because family is important.
• Competitive PTO (Paid Time Off).
• 401k Plan - for saving for the future.
• Professional Development – From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program – we believe in developing our team.
• A culture of Giving Back – Paid Volunteer Hours.
• Passport Program – we want to keep the team engaged in the culture we have built.

What This Job Offers

• Number of Employees: 51-100 employees