Account Operations Manager -(Healthcare) Account Operations Manager -(Healthcare)

CBRE • Akron, OH

116d • $90,000 - $101,000

About The Position

As a CBRE Account Operations Manager, you will advise and supervise the maintenance management and safety programs for small to medium-sized facilities or properties. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• In lieu of a degree, a combination of experience and education will be considered.
• Experience with vendor management preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of difficult information, convey performance expectations and balance problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products including Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mentality.
• Intermediate math skills: add, subtract, multiply, divide.
• Ability to calculate intermediate figures such as percentages, discounts, and commissions.

Responsibilities

• Coordinate and manage the team's daily activities and vendor activities.
• Establish work schedules and assign tasks.
• Track vendor performance on outsourced provider service contracts and ongoing administration.
• Verify the best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include detailed playbooks, account operations plan, etc.
• Supervise the efficiency of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections.
• Document inspection report results and resolve any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Influence parties of shared interests to reach an agreement.
• Identify, troubleshoot, and resolve day-to-day issues which may or may not be evident in existing systems and processes.

Benefits

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree