Account Operations Advisor

Toast • Omaha, NE

29d

About The Position

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Account Operations Advisors play an integral role in scaling Toast’s rapidly growing business by providing account maintenance, quality assurance of sensitive financial and tax information, supporting both our external customers and internal Sales and Customer Success teams. The success of the Account Operations team directly impacts the customer experience and satisfaction.

Requirements

• 2+ years of customer service experience in the escalations space
• Extreme attention to detail and meticulous organization
• Strong technical aptitude
• Excellent written and verbal communication skills
• Confidence prioritizing and making time sensitive decisions in a fast-paced environment
• Excellent time management and strong sense of urgency
• Relentless problem-solver

Nice To Haves

• Experience processing changes to customer accounts highly desired
• Prior experience with Salesforce or other CRM tool is a plus

Responsibilities

• Become an expert in customer facing processes while delivering outstanding customer service via outbound phone calls, chat, and email.
• Manage a case queue and provide answers to questions regarding contracts, accounts, and tax details.
• Partner cross-functionally with Sales, Onboarding, Billing, Payments, and Finance teams throughout a customer's lifecycle to provide high-quality operational support.
• Continually identify opportunities to improve productivity for our team and our stakeholders.
• Demonstrate excellent attention to detail, double-check the accuracy of information and inputs in order to minimize onboarding and processing errors.
• Additional ad-hoc responsibilities as assigned.

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry.
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.
• Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees