Account Operational Executive - East Valley Phoenix, AZ

HALO Precision Diagnostics-posted 8 days ago

$110,000 - $120,000/Yr

Full-time • Manager

Gilbert, AZ

101-250 employees

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Saving Lives with Early Detection Account Operational Executive East Valley Phoenix, AZ (Queen Creek, Gilbert, Chandler) Our ideal candidate will live in the East Valley Phoenix, AZ area Full-Time | $110,000–$120,000 + Equity | Healthcare | Leadership | Patient Experience About HALO Diagnostics At HALO Diagnostics (HALO Dx) , we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives. We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive / Healthcare Operations Manager . In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in the Southern CA area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.

Lead & Manage Teams Directly manage a team of 10+ non-exempt Patient Navigators across multiple Southern CA -area sites
Monitor team performance, provide feedback, and conduct regular evaluations
Oversee attendance, approve time sheets, and manage time-off coordination
Initiate disciplinary action and ensure team accountability as needed
Champion Patient Experience Act as a strong advocate for patients and your team, ensuring consistent, compassionate care
Support Patient Navigators who guide patients through imaging and genetic testing journeys
Serve as the operational link between frontline teams and leadership
Drive Operational Excellence Refine and maintain site workflows to support efficient patient flow and service delivery
Partner closely with partner Site Managers to ensure seamless day-to-day operations
Identify and resolve operational issues through data-driven decision-making and KPI analysis
Develop & Train Talent Train new hires and support ongoing team development in collaboration with the National Training Team
Lead onboarding efforts for new team members and ensure readiness for new site launches
Promote a culture of continuous learning and improvement
Collaborate Across Teams Serve as a key liaison between account management, training, and leadership teams
Contribute to company-wide projects including new imaging center rollouts and staff transitions

5+ years of healthcare operations or management experience
Proven experience leading hourly/non-exempt teams in a healthcare setting
Strong working knowledge of HIPAA regulations
Excellent communication and organizational skills
Ability to travel locally at least 50% of the time
Proficiency with Microsoft Office Suite , especially Excel
A flexible, hands-on approach with the ability to pivot as needed

Competitive Compensation : $110,000–$120,000 annually
Equity Options : Be part of a fast-growing, tech-forward healthcare company
Comprehensive Benefits : Medical, dental, vision, 401(k), and more
Make an Impact : Help transform lives through precision diagnostics and early detection
Career Growth : Opportunity to scale with a nationwide healthcare innovator

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Account Operational Executive - East Valley Phoenix, AZ

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