Account Officer

IH Mississippi Valley Credit Union•Des Moines, IA

11d•$18 - $19•Onsite

About The Position

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals and promoting continual growth. We are seeking a member focused Account Officer with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry. As an Account Officer, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions as well as opening new accounts and CDs. This position is based at our Financial Center located at 3990 Merle Hay Rd, Des Moines, IA, however travel may occasionally be required. Candidates must be available and willing to attend the following: Start Date: May 11, 2026 New Hire Training: May 11th – May 15th & May 18th – May 22nd in the Quad Cities Area

Requirements

High School Diploma or equivalent, additional education in finance, business or related field is a plus.
Relative experience in customer support, problem solving and providing quality service is preferred.
High level of integrity and commitment to exceptional member service with genuine desire to help others.
Ability to build rapport quickly, actively listen and develop strong member relationships.
Strong attention to detail skills and commitment to accuracy.
Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.

Responsibilities

Actively listen to members' needs to identify, assess and educate on solutions that may include products and services such as deposit accounts, loans and credit cards.
Handle a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
Handles new account openings by verifying required documentation, following established processes, capturing member signatures, and setting up certificate of deposit accounts.
Responds to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding or reducing service features on various accounts, and assisting members to make the most effective usage of service offerings.

Benefits

Outstanding training; We are committed to learning new skills and growing personally & professionally
Competitive compensation
401(k) with company match and profit sharing
Paid time off with paid holidays
Life Insurance
Paid Community Volunteering
Education reimbursement
Fitness reimbursement
Health insurance including dental and vision
Flexible Spending Accounts & Health Savings Accounts
Employee Assistance Program (EAP)