Account Mgmt Supervisor I

Computershare•Houston, TX

1d•$81,000 - $120,000•Hybrid

About The Position

We are an industry leader in corporate trust solutions providing innovative products and market expertise to our diverse client base, which includes major corporations in the private and public sectors as well as governments and institutions. With a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms in North America. If you have excellent leadership skills, a strong financial services background, and a desire to be a part of a globally diverse organization, then this is the perfect opportunity for you. We are a global business with an entrepreneurial spirit, and we are proud of that. What comes with this is a fast-paced environment and lots of change so you will need to be resilient in nature and able to adapt quickly and embrace the pace of change we often work at. We are currently seeking a highly motivated and dynamic individual to fill an Account Management Supervisor I position within the Securities Custody team within the Securities and Loan Services Division (SLS). You will be focused on developing and maintaining strong internal and external customer relationships within the Securities Custody businesses while hiring and leading a team of Analysts to resolve operational issues, to ensure compliance with all contractual obligations, and to ensure compliance with all internal operational guidelines and procedures. You will also be involved in the other facets of the business as well, including coordinating the onboarding of new business, leading and participating in efficiency projects, and providing production oversight for the various Securities Custody products. Steadfast leadership skills in the financial services industry will be imperative for you to be successful in this role. You will also need to possess strong analytical skills with high attention to detail and be able to manage team members who will be in direct contact with clients and processes to achieve and maintain client success.

Requirements

A minimum of 4 years of financial services experience and a minimum of 1 year of leadership experience; preferably in a Corporate Trust, Account Management or related field
Ability to independently research an escalated operational issue, determine the appropriate course of action to be taken, and effectively direct those actions
Strong product knowledge and understanding to be able to convey the knowledge of the processes to team members
Developing and executing business strategies to maximize revenue and profitability
Excellent verbal, written and interpersonal communication skills

Responsibilities

Ensuring that service and productivity standards and goals are met timely
Monitoring and recording performance standards and departmental reports for items requiring attention or action
Escalating issues when accounts are found to be non-compliant, an excessive risk to the organization or are outside of standard operating procedures
Training, managing and serving as a technical resource for a team of direct reports on the responsibilities, product enhancements and new products
Providing ongoing coaching and feedback, recognizing and developing team members

Benefits

Paid Parental Leave, flexible working and a caring and inclusive culture.
Health and wellbeing, rewards that can be tailored to support you and your family, including medical, dental, and vision.
Invest in your future, with 401K matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection, our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

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