Account Manager Sales

Aston Carter•Wilsonville, OR

1d•Onsite

About The Position

This Account Manager role focuses on after-sales support and inside sales for an established global installed base. You will respond to customer inquiries about parts, delivery issues, and service needs, while actively identifying opportunities to upsell additional parts and services. Working primarily through email with some phone interaction, you will collaborate closely with internal departments to ensure timely manufacturing, accurate order processing, and on-time delivery. This position combines customer service, sales, and administrative/ERP responsibilities in a blue-collar, industrial office environment.

Requirements

Proven customer service experience with a track record of successfully resolving customer issues and providing excellent service.
Strong verbal and written communication skills, with the ability to listen actively, understand customer needs, and explain solutions clearly.
Demonstrated problem-solving skills, including the ability to analyze complex situations, identify options, and implement effective solutions.
Experience with inside sales, account management, or sales support, particularly in an after-sales or parts/service environment.
Ability to perform accurate data entry and manage order processing, order entry, and invoicing tasks.
Customer service orientation with a focus on responsiveness, follow-through, and relationship building.
Familiarity with enterprise resource planning (ERP) systems, preferably Syteline 10, for order and account management.
Proficiency with Microsoft Office products for communication, documentation, and reporting.
Basic mechanical aptitude and the ability to understand mechanical and electrical components at a practical level.
Ability to work with logistics, dispatch, and purchasing processes, including purchase orders and shipment coordination.

Nice To Haves

Experience in manufacturing or industrial environments, with an understanding of how parts and equipment are produced and supported.
Experience in industrial supply or parts sales, such as working with industrial distributors or heavy equipment parts.
Experience in dispatch customer service or logistics coordination.
Exposure to troubleshooting and repair concepts in mechanical or electrical systems at a non-engineering level.
Comfort working with a large, established installed base and managing multiple customer accounts simultaneously.
Motivation to work in a role that combines customer service with sales and commission-based earning potential.
Ability to collaborate effectively with cross-functional teams within a customer service department and broader organization.

Responsibilities

Respond to customer inquiries via email, phone, and other channels, providing clear and concise solutions to non-technical issues.
Handle inbound requests for parts quotes, delivery updates, and service needs, ensuring prompt and accurate responses.
Resolve complex or unusual customer requests by researching options and collaborating with other departments to develop customized solutions.
Clearly communicate information about orders, parts, delivery status, and proposed solutions so customers fully understand their options.
Research, identify, quote, and sell parts requested by customers, ensuring accuracy in part selection and pricing.
Proactively suggest and quote complementary or additional parts and services that align with customer needs and increase sales.
Capitalize on upsell opportunities during customer interactions to drive revenue while maintaining a strong service focus.
Analyze customer needs and service requirements to provide tailored solutions that maximize customer satisfaction and retention.
Update and maintain accurate records in the ERP system, including order entry, order processing, invoicing, and purchase orders.
Coordinate with logistics and other internal teams to support timely manufacturing, shipping, and delivery of customer orders.
Share customer feedback, recurring issues, and insights with relevant teams to improve products, processes, and service quality.
Perform data entry and administrative tasks related to customer accounts, sales support, and order documentation.
Support dispatch and customer service activities related to parts and service delivery as needed.
Make proactive outbound calls during slower periods to follow up on quotes, check on customer satisfaction, and uncover new sales opportunities.
Troubleshoot basic mechanical or electrical issues at a non-technical level by gathering information and routing to appropriate internal resources when necessary.
Collaborate with the customer service department and report regularly to leadership on key customer issues, opportunities, and trends.