Account Manager, RadScience

Real Chemistry•New York, NY

2h•$75,000 - $85,000•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. Real Chemistry is looking for an Account Manager to join our growing Rad Science team! This unique team includes dozens of scientists and artists specifically trained in illustration, animation, interactive media, and immersive experiences - turns complex scientific messages into simple, memorable stories through: Congress experience and scientific visualization. This is a hybrid role, based in any of our US offices—including New York City, Boston, Chicago, Carmel, or San Francisco—or remotely within the US, depending on team and business needs.

Requirements

Problem solver, collaborator, confident, and organized
Detail-oriented and can effectively multi-task between various ongoing projects
Has a strong work ethic and is eager to learn from an experienced, strategically creative account and project management team
Maintains professional manner in a high-pressure, deadline-driven environment
Excellent communication skills (written and oral)
Adept interpersonal abilities with aptitude to engage well with teams and clients
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Proficient in Adobe Acrobat and Outlook is highly desirable
Degree in marketing, communications, art, computer graphics or related discipline, or equivalent experience

Nice To Haves

Familiarity with animated media/motion graphics, web/app, and experiential technology (i.e., VR/AR, etc.) is highly desirable
Degree in biomedical visualization from an AMA accredited graduate program is desirable.

Responsibilities

Oversees note taking during meetings/calls (internal and client-facing); sends prompt recaps to all appropriate parties
With guidance from supervisor, coordinates the resources needed to service project scopes by developing/owning strategic operational plans i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc. while balancing client expectations alongside the execution of successful work output
Learns, follows, and implements each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
Works in close partnership with Project Manager (PM) to ensure the smooth production process of all scopes of work
May review timelines created by PM to ensure dates align to client SOP and needs
Collaborates with PM to meet client submission deadlines and expectations
May serve as the day-to-day client contact on select projects while building client relationships and debriefing regularly with Senior Account Director (Sr Acct D)/Account Director (Acct D).
May participate in new business opportunities as a support to the Account Director (Acct D)
With guidance from the supervisor, writes/populates the proposals/SOWs in response to client inquiries for new business
Drives the creation of billable job codes
Assists Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals
Pending project ownership, may work with PM to understand project burn against original
budget; communicates updates to Sr Acct D/Acct D
Collaborates with supervisor on development of goals and works towards progress
Models fulfilling their essential job functions and company SOPs for junior staff
Contributes and/or provides feedback to supervisor, leadership, and fellow team members with a solution-oriented focus
With guidance from the Supervisor, may collaborate with new staff to help with their onboarding and training
Effectively collaborates with members across the entire team to succeed
Ensures procedures are followed by all team members
Contributes and/or provides feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus

Benefits

Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.
Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future.
Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

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