Senior Account Manager - REMOTE

Jobgether

14h • Remote

About The Position

As an Account Manager, you will play a pivotal role in ensuring our customers have a seamless experience from onboarding to renewal and expansion. You will collaborate closely with the Customer Success team and other departments to drive customer satisfaction and growth. Building strong relationships with clients will be at the core of your responsibilities as you advocate for their needs and collaborate on strategic initiatives. This role is critical in not only meeting but exceeding customer expectations, thereby contributing to the overall success of our partner.

Requirements

• Bachelor's degree in a related field
• Strong project management and organizational skills
• Excellent verbal, written, and presentation skills
• 5+ years of experience managing enterprise customer relationships
• Ability to communicate and influence key stakeholders
• Proven ability to manage multiple projects with attention to detail
• Track record of meeting and exceeding retention and expansion goals
• Willingness to travel approximately once per month for client commitments

Responsibilities

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans to ensure value realization
• Conduct regular QBRs with client’s executive team
• Update internal systems to document customer health and status
• Identify advocacy opportunities for case studies and webinars
• Educate customers on new use cases and features

Benefits

• Group benefits including medical, dental, and vision insurance
• 401k with employer match
• Unlimited Paid Time Off
• Flexible work environments and options for remote work
• Promotional opportunities and robust onboarding program
• Employee Assistance Programs (EAP)
• Wellness perks and discounts on fitness apps
• Encouraging and collaborative culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees