Account Manager - Lake Wales, FL

Walden Security • Orlando, FL

2d • $19 - $19

About The Position

Account Managers manage, supervise, and coordinate the activities of all assigned Security Officers at the field level, and execute all tasks related to maintaining prescribed standards in compliance with Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications Companies, manufacturing and industrial factories, Hospitals, and many others.

Requirements

• Associate’s degree and a minimum of two years of management experience in security or a related field; or equivalent combination of education and experience.
• Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License if required by the state.
• State Armed License, Certification in the use of weapons if required.
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees or organizations.
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• To perform this job successfully, an individual should know about Contact Management systems, Internet software, Inventory software, Payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook) software skills.
• Current/valid state driver’s license.
• CPR/AED/First Aid Certification
• Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.
• Ability to pass a drug screen and criminal background check.

Nice To Haves

• Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.

Responsibilities

• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
• Provides input to the development of service strategy and research and development of new and emerging services
• Maintains accountability for ensuring the successful implementation of new contract start-up, including personnel requirements, materials, training, subcontract, facility, tooling, and equipment needs.
• Takes a proactive approach in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction
• Ensures all established costs, quality, and delivery commitments are met
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports
• Partners with Human Resources to ensure thorough training of all assigned employees in client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within the company's targets
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client, and coordinates preliminary investigations
• Performs account audits and off-hour visits, completing required documentation
• Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff
• Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Account Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

Benefits

• We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees