Account Manager DFW Area

MasVida Health Care Solutions•Plano, TX

1d•Hybrid

About The Position

The Account Manager is responsible for owning and strengthening client relationships while driving revenue retention and growth within existing accounts. This role serves as a strategic partner to customers, ensuring MasVida is positioned as a trusted strategic equipment provider. The Account Manager proactively identifies opportunities to expand services, improve customer outcomes, and increase account value, while partnering cross-functionally to deliver a seamless customer experience. Success in this role is measured by customer retention, revenue growth, and overall account health.

Requirements

Bachelor’s degree in business, Sales, Communication, or related field preferred.
3–5 years of experience in account management, customer success, or B2B client-facing roles.
Proven ability to retain and grow customer relationships
Strong communication and executive presence with customer-facing experience
Analytical mindset with ability to interpret data, trends, and account performance metrics
Experience with CRM systems and Microsoft Office
Ability to travel for onsite customer engagement as needed
Overnight travel may be required

Responsibilities

Serve as the primary relationship owner for assigned accounts, building trust and long-term partnerships
Maintain consistent communication and engagement through scheduled touchpoints and onsite visits
Monitor and proactively manage customer health, satisfaction, and retention risk
Address and resolve client concerns quickly, ensuring a high level of service and responsiveness
Identify and drive growth opportunities within existing accounts, including new service lines and product offerings
Partner with Sales Executives to support cross-sell and upsell strategies
Lead account planning efforts to increase share of wallet and long-term account value
Support onboarding and adoption of new revenue streams and services
Analyze customer health scores, revenue trends, and utilization data to guide strategy
Conduct Quarterly Business Reviews (QBRs) with customers, presenting insights and growth opportunities
Develop action plans to improve performance, retention, and customer satisfaction
Act as the voice of the customer internally, ensuring alignment across operations, billing, and service teams
Coordinate with internal departments to deliver consistent, high-quality service execution
Support resolution of operational or service issues impacting the customer experience
Provide ongoing education on MasVida services, portals, policies, and processes
Ensure customers are fully equipped to utilize services effectively
Maintain accurate account documentation, contacts, and contract updates