Account Manager (Personal Care - East Coast)
About The Position
PLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations and most importantly, the development of our people. Whether at our manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety, and offers you the support you need to create the career you want, through engagement, equity and inclusion, and opportunity. From household cleaning solutions to personal care products, and food to automotive lubricants, PLZ produces more than 2,500 different aerosol and liquid products in our facilities across the continent. We know that being the partner of choice for our clients starts with being the partner of choice for our employees. Learn more at www.plzcorp.com/careers or visit https://youtu.be/XYNIFpLQIJY The Account Manager – East Coast serves as the primary point of contact and strategic partner for an assigned portfolio of customers, while also driving targeted new business development efforts within key accounts and vertical markets. This role is responsible for delivering a best-in-class customer experience by effectively managing inquiries, resolving issues, and proactively addressing customer needs. In addition to account management, the core focus of this role is identifying and executing growth opportunities within strategic segments. The National Account Manager leverages data-driven insights, applies established best practices, and demonstrates strong attention to detail to generate results that positively impact the business.
Requirements
- Geographically located in the eastern half of the United States near an international airport.
- Bachelor's degree or equivalent relevant experience.
- Minimum of 5 years of experience in sales, marketing, or customer service roles.
- Strong time management and organizational skills; capable of managing multiple priorities effectively.
- Proficient in using data to drive insights and inform decision-making.
- Able to work independently while also collaborating effectively in a team-oriented environment.
- Familiar with utilizing and leveraging CRM tools.
Nice To Haves
- Experience in personal care and /or contract manufacturing is highly preferred.
Responsibilities
- Customer Account Management : Own and manage all assigned customer accounts, delivering a premium customer experience that consistently positions PLZ as the Partner of Choice in the marketplace.
- Cross-Functional Collaboration : Work closely with internal teams to monitor the status of customer orders, including component availability, to effectively manage expectations around lead times and delivery schedules.
- Data-Driven Sales Strategy : Analyze customer and market data to identify opportunities that align with the strategic vision of the Personal Care division and the broader goals of PLZ Corp.
- Revenue & Margin Growth : Drive gross profit growth by strategically managing cost vs. price dynamics. Operate with a general manager’s mindset to exceed budget targets and maximize account profitability.
- Strategic Account Planning : Develop and execute account-specific and vertical market strategic plans to unlock growth opportunities and increase profitable revenue through a focused, proactive sales approach.
- Sales Enablement : Partner with Category Management and Marketing to gather insights and create effective sales tools that support vertical penetration and help close key accounts.
- Customer Relationship Management : Utilize Microsoft Dynamics 365 to manage sales contacts, input pipeline opportunities, and track activities to maximize sales and profitability.
- Travel : Up to 40% travel required for role.
Benefits
- Medical, Dental & Vision benefits.
- Company paid Life and Short-Term disability.
- Voluntary benefits include additional life, disability, and hospital/accident insurance.
- 401k & company provided match.
- Paid Time Off
- Bonus incentive programs (Note, bonuses are subject to the rules governing the program, whereby an award, if any, depends on several factors, including, without limitation, individual and organizational performance.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
