Account Manager - New York Region $70,000 to $90,000 base + Commission Opportunity, Must reside in New York Area

AutoAlert•Kansas City, MO

1d•$70,000 - $90,000•Remote

About The Position

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline. About AutoAlert AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002, AutoAlert is the leading automotive software and data mining provider, enhancing customer relationships that lead to repeat sales, service, and increased loyalty. AutoAlert’s mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security, with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications. Role Description The Account Manager is a consultative, proactive engagement position with the primary responsibility of client retention and success. You are responsible for enhancing client knowledge and usage of the AutoAlert platform(s) in a consultative and empowered, pro-active approach. You will be charged with client retention, market growth, and maintaining strong relationships with your assigned dealer partners. You are a team player with strong problem-solving skills and an innovative mindset. You will be a part of a creative, diverse, collaborative team of hardworking individuals with the overall goal of increasing brand favorability, customer engagement and advocacy, and revenue growth.

Requirements

Bachelor’s degree preferred
Minimum 5+ years of high-level automotive experience preferred
Customer service/support experience preferred
Strong computer software literacy
Knowledge of market and competition
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner including communication generation
Demonstrated ability to engage customers across platforms (video, email, webinar, etc.), maintaining a high standard of confidentiality, organization, and documentation
Ability to work cooperatively and collaboratively with all levels of the organization to maximize performance, creativity, problem solving and results
Adapt in a positive manner to changing priorities and remain calm in a fast-paced environment
Excellent customer-facing soft skills to interact with internal and external customers

Responsibilities

Assume lead point of contact for dealership once dealership has launched
Travel as necessary to maintain in-store dealership presence
Build relationships across key stakeholders in the dealership including Dealer Principal, General Manager, BDC Manager, General Sales Manager, Service Director, and more
Monitor dealership metrics, ROI reporting, and opportunities for utilization with the Dealer Principal or General Manager demonstrating the value of AutoAlert
Consult and strategize with client leadership on a monthly basis
Enhance client knowledge and usage of the AutoAlert programs
Hold dealerships accountable for utilizations
Ensure plans for AutoAlert training within the dealerships are completed and accounts are properly maintained
Complete all relevant administration of paperwork and/or reports required by the dealership and in compliance with AutoAlert’s established policies and procedures
Provide best practices and troubleshooting suggestions
Educate and assist clients how to properly utilize AutoAlert resources and guide customers to the appropriate location for training
Ensure monthly collaboration with dealership leaders, confirming Digital Portal accuracy for affiliated direct mail
Act as liaison within territory to internal sales counterparts, identifying new opportunities through organic referrals
Assist Accounting team with billing inquiries, invoicing, and accounts receivable
Partner with Training team in completing training sessions as needed
Other duties as assigned