Account Manager - Meritain Health

CVS Health

1d

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Responsible for account management duties, and business retention metrics for products and services while in support of profitable growth and other business objectives. Supports the strategic business plans for accounts and brokers focusing in on member retention, service clients, and achievement of financial goals. What you will do Manages a portfolio of client accounts in conjunction with an Account Director, ensuring high levels of customer satisfaction, retention, and account growth. Compiles complex client data, that will focus on account performance to identify opportunities for upselling products Assist the Account Director with account plans and strategies to maximize revenue, mitigate risks, and achieve account growth targets. Participates in routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes. Collaborates with internal stakeholders to align account strategies, deliver value-added solutions, and enhance customer experience. Provide business support for client presentations, RFP's, renewals, and reports to showcase account performance, highlight opportunities, and drive engagement. Performs account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience Collaborates with cross-functional teams to ensure timely and accurate delivery of client issues while meeting client expectations and driving customer satisfaction. Identifies and assesses risks within client accounts, helps develop mitigation strategies and action plans to proactively address challenges and ensure long-term success with assigned customers.

Requirements

• 2+ years work experience in employee benefits industry, account management or customer service experience.
• Working knowledge of problem solving skills.
• Excellent verbal and written communication skills.
• Availability to travel up to 10% (possible out of state travel).

Nice To Haves

• Experience with Self-funded accounts.
• An active resident insurance producer license, as required by state law or the ability to obtain an insurance producer license within 60 days of start date.
• Stop Loss background.

Responsibilities

• Manages a portfolio of client accounts in conjunction with an Account Director, ensuring high levels of customer satisfaction, retention, and account growth.
• Compiles complex client data, that will focus on account performance to identify opportunities for upselling products
• Assist the Account Director with account plans and strategies to maximize revenue, mitigate risks, and achieve account growth targets.
• Participates in routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes.
• Collaborates with internal stakeholders to align account strategies, deliver value-added solutions, and enhance customer experience.
• Provide business support for client presentations, RFP's, renewals, and reports to showcase account performance, highlight opportunities, and drive engagement.
• Performs account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience
• Collaborates with cross-functional teams to ensure timely and accurate delivery of client issues while meeting client expectations and driving customer satisfaction.
• Identifies and assesses risks within client accounts, helps develop mitigation strategies and action plans to proactively address challenges and ensure long-term success with assigned customers.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees