Account Manager - Oglethorpe, GA

Walden Security•Atlanta, GA

10d

About The Position

Account Managers manage, supervise and coordinate the activities, at the field level, of all assigned Security Officers and execute all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others. ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned by the Branch General Manager/Senior Operations Manager: Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image. Provides input to the development of service strategy and research and development of new and emerging services. Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling and equipment needs. Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, and provides security and technical expertise and solutions. Ensures complete customer satisfaction. Ensures all established costs, quality, and delivery commitments are met. Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints. Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage. Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports. Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, meets corporate training standards, and meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets. Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations. Performs account audits and off-hour visits, completing required documentation; Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff. Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment. Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

Requirements

Associate’s degree and a minimum of two years of management experience in security or related field; or equivalent combination of education and experience.
Microsoft Office software, eHub (preferred), and working knowledge of Internet programs.
Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
Valid Security Officer License if required by the state.
State Armed License, Certification in the use of weapons if required.
Ability to pass a criminal background check and drug test.
Available as needed to meet business needs.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and post/procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, commissions and percentages.
Ability to solve practical problems
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills.
Valid State Driver’s License; CPR/AED/First Aid Certification
Available 24 hours per day, seven days per week.
Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed.
Ability to pass a drug screen and criminal background check.

Nice To Haves

eHub

Responsibilities

Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
Provides input to the development of service strategy and research and development of new and emerging services.
Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling and equipment needs.
Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, and provides security and technical expertise and solutions.
Ensures complete customer satisfaction.
Ensures all established costs, quality, and delivery commitments are met.
Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints.
Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports.
Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations.
Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, meets corporate training standards, and meets all contractual scheduled hours with a minimum of unbilled overtime.
Ensures that overtime costs are managed effectively within company targets.
Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations.
Performs account audits and off-hour visits, completing required documentation; Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff.
Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment.
Maintains responsibility for assigned account(s) and security personnel seven days a week.
Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly.

Benefits

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

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