Account Manager - Base44
About The Position
We’re building the go-to-market team for Base44, an AI-powered software development platform recently acquired by Wix. As our first US-Based Account Manager, you’ll be instrumental in nurturing long-term partnerships with clients—ensuring they realize maximum value from our platform, championing their success, and identifying opportunities for growth. This role is ideal for a customer-centric professional who thrives in a fast-paced, entrepreneurial environment and is excited to foster relationships that drive both customer satisfaction and business expansion. You’ll have a foundational role in scaling our business, advocating for our customers, and shaping a best-in-class customer experience. As our first Account Manager based in New York, you’ll work closely with our founders and Wix leadership to grow Base44’s presence and bring this transformative technology to clients across industries. On a day-to-day basis, you will: Own and nurture relationships with existing clients, serving as their primary point of contact and trusted advisor. Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform. Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells. Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention. Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams. Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience. Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives. Maintain CRM best practices by documenting account activities, insights, and growth plans. Setting the foundation to build and develop the AM team of the company
Requirements
- 6+ years of account management or customer success experience in a B2B technology company, preferably a startup.
- Experience managing relationships in SaaS, AI, developer tools, ML, or related technology sectors.
- Proven track record of driving account growth, renewals, and customer satisfaction.
- Exceptional communication, presentation, and relationship-building skills.
- Strong problem-solving abilities and a passion for helping clients achieve their goals.
- Organized, proactive, and comfortable operating in a high-growth, fast-changing environment.
Nice To Haves
- Experience with AI platforms, developer-focused solutions, or technical customer onboarding.
Responsibilities
- Own and nurture relationships with existing clients, serving as their primary point of contact and trusted advisor.
- Ensure successful onboarding, adoption, and ongoing engagement with the Base44 platform.
- Identify and drive opportunities for account growth, including renewals, upsells, and cross-sells.
- Proactively monitor customer health, usage trends, and satisfaction to mitigate churn and ensure long-term retention.
- Translate customer feedback and needs into actionable insights for the product, engineering, and leadership teams.
- Collaborate with sales, product, marketing, and support to deliver a seamless and positive client experience.
- Develop and deliver regular business reviews, demonstrating ROI and helping customers achieve their objectives.
- Maintain CRM best practices by documenting account activities, insights, and growth plans.
- Setting the foundation to build and develop the AM team of the company
Benefits
- In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.
- You can read more about our comprehensive benefits package here
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
