Account Manager (6622)

MIHLFELD & ASSOCIATES INC • Springfield, MO

16d • $60,000 - $85,000

About The Position

With a 30-year legacy of measurable, proven and accelerating results, Mihlfeld & Associates leads the Transportation Data Management service/s industry by providing unmatched savings and confidence to our clients. We take pride in our strong, long-term relationships with our clients. Mihlfeld & Associates boasts a team of highly tenured employees that leverage a comprehensive and proprietary system that is put to work for shippers across the country. Job Description The Account Manager position spends part of their time working within multiple departments to gain first-hand experience, build skills, and grow the individual for future advancements within the company. The Account Manager spends the other part of their time serving as the strongest link between our company and our clients. The Account Manager handles implementing small to mid-sized accounts sold, managing the client partnership throughout its entire agreement, re-signing the customer, and retaining the revenue. The Account Manager is the first person our prospects meet and is a guide on the buyer’s journey. The Account Manager handles closing new accounts and managing the partnership throughout its entire agreement. A successful Account Manager enjoys engaging with all types of people, is a strategic thinker, driven, likes to win, is coachable, and perseveres. Key Responsibilities The Account Manager role is designed as a blended position that provides both client services experience and sales exposure. This role allows you to build deep knowledge of Mihlfeld’s operations while also developing client relationships and sales skills. Account Managers work with a variety of small- to mid-sized accounts and contribute to projects that support the overall success of the Client Services team. The position is also structured to create a clear career path into Senior Account Management as the company continues to grow.

Requirements

• Proven experience within any of the following, transportation experience not required: B2B sales or Account Management Managerial or strategic role in a business environment Transportation industry
• Exceptional relationship-building and communication skills
• Must be willing and able to travel one week per month
• Adherence to a structured sales process and effective pitching techniques
• Strong problem-solving capabilities and persuasive demeanor

Nice To Haves

• Enjoy traveling for business and feel a sense of achievement in moving prospects through the buyer’s journey.
• Are competitive, motivated by financial rewards, and possess a financial mindset.
• Handle rejection professionally and have knowledge of consultative sales techniques from management to executive level.
• Excel in English composition, business writing, business acumen, and time management.
• Are project-oriented, skilled in Microsoft Office Suite, quick to learn new software, and capable of managing multiple priorities.
• Thrive on challenges, learn new information quickly, present it confidently, and think critically through challenges while collaborating effectively with a team.

Responsibilities

• Perform work across the Client Services Department, Logistics Solutions, and Truckload Routing Center.
• Rotate between these areas to gain a broad understanding of how Mihlfeld serves clients at ground level.
• Manage small- to mid-sized accounts that do not have dedicated Senior Account Manager territory.
• Take on additional client services projects to support team initiatives and company needs.
• Manage and retain company clients with revenues of small to mid-sized accounts.
• Present and articulate the advantages of Mihlfeld’s Transportation Data Management service/s to prospects and existing clients.
• Work with Inside Sales Representatives and Marketing to develop qualified client appointments.
• Follow the company’s proven sales process to secure new client agreements.
• Maintain regular contact with prospects throughout the buyer’s journey, ensuring timely follow-up.
• Partner with internal teams and the Director of Client Services to deliver excellent client experiences.
• Oversee onboarding and implementation for new clients.
• Conduct business reviews to identify opportunities for improvement and demonstrate transportation program value.
• Retain client accounts by maximizing savings, ensuring strong service, and managing renewals.
• Travel 25% of the time on average, including overnight stays, to connect with clients in your assigned region through sales and account management activities.
• Gain progressive experience and exposure that positions you for advancement into a Senior Account Manager role—either by stepping into an existing territory when available or through new territory creation as the company grows.

Benefits

• Company paid employee paid health insurance (dependents can be added), dental, vision, life, short term & long-term disability, and Accidental Death & Dismemberment.
• Paid training and support to ensure your success.
• Transparent, collaborative, and accountable environment engaging employees at all levels.
• Access to resources and experiences to help you succeed immediately and long-term.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed