Account Manager - Accredo-Prime Division - Remote

The Cigna Group

2d • Remote

About The Position

You thrive at the intersection of service, strategy, and relationships. As an Account Manager in our Prime Division, you will play a meaningful role in shaping client experiences and driving outcomes that matter. You will collaborate across teams, lean into data, and anticipate client needs with confidence and care. If you are energized by building trust, improving performance, and growing alongside compassionate experts, this role offers a place to make a real impact.

Requirements

• Minimum of 4 years of relevant experience in account management, client services, healthcare, pharmacy services, or a related operational environment.
• Demonstrated ability to manage projects, track progress, and drive work to completion.
• Proven experience working cross‑functionally to resolve issues with urgency and professionalism.
• Strong analytical and problem‑solving skills, with the ability to interpret performance data and apply insights.
• Clear, confident written and verbal communication skills, including experience supporting client-facing materials.
• Proficiency with Microsoft Office and web-based tools.
• Willingness and ability to travel overnight up to 20%.

Nice To Haves

• Bachelor’s degree in a related field (or equivalent practical experience).
• Experience supporting executive-level client meetings or steering committees.
• Background working with performance guarantees, contract reporting, or healthcare-related metrics.
• Passion for continuous learning, client advocacy, and building long-term partnerships.

Responsibilities

• Partner with Account Executives, Account Directors, and cross-functional teams to ensure seamless service delivery and a positive end-to-end client experience.
• Own and execute client benefit requests with accuracy and speed, including benefit changes, new group implementation, terminations, and escalated issues.
• Proactively review operational performance metrics and translate insights into actions that support client satisfaction, retention, and growth opportunities.
• Support the creation and delivery of monthly and quarterly client reporting that clearly communicates performance results and value.
• Contribute to client-centric meetings by assessing how current performance aligns with client goals and by helping identify continuous improvement opportunities.
• Build and maintain clear project plans, meeting documentation, and action items, ensuring follow‑through and successful completion.
• Support adherence to Prime Division contract reporting requirements, performance guarantees, and associated outcomes.
• Contribute to executive steering committee preparation and monthly coordination activities.
• Use available tools, technology, and processes to anticipate needs, reduce issues, and elevate the overall client experience.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level