Account Manager (Lighting Customer Service)

Regency Supply•Los Angeles, CA

11d•$25 - $28•Hybrid

About The Position

Regency Supply develops people while serving clients and impacting communities. We value the whole person and are eager to help you succeed in your role, in your career, and in your relationships. Join a team with over 40 years of experience making lighting and electrical easier for clients like Disney, Lucid Motors, Marriott, Walmart, Kroger, and Kohl’s. As an Account Manager you'll play a key role in customer satisfaction and the smooth operation of our business.

Requirements

Customer service experience, 2+ years preferred.
Experience working within tight deadlines.
Office or call center experience handling client requests via high-volume phone calls and emails preferred.
Self-awareness and a desire to grow.
Must be a problem solver, organized, and have excellent time management and multi-tasking skills.
Must have great phone etiquette, and have clear and friendly communication.
Proficiency in Microsoft Excel and Outlook.
This position is a hybrid position, working 3 days of the week in one of our offices; candidates will only be considered who reside in a commutable distance to one of our office locations in Southern California (Santa Clarita, Chatsworth, Orange County, San Diego).

Responsibilities

Take care of customer requests including orders, returns, claims, quotes and product or service questions.
Initiate product sourcing, account set-up, account maintenance, and custom catalog management.
Process inbound/outbound customer calls using a personal/conversational approach.
Stay informed of all Account Rules, ensuring orders are in compliance with those rules.
Process orders with accuracy and efficiency.
Utilize provided tools and acquired product knowledge to quickly and accurately identify desired product.
Quickly and accurately translate product part numbers from one brand to another, maximizing profit margin potential while properly gauging customer requirements.
Consistently suggest value-added services, alternate products, and full case pack quantities while processing customer orders.
Provide administrative assistance to Account Managers - e.g. product guide creation, NAED projects, order/quote entry, RMA entry, etc.