Account Manager - OnDemand Part Time (Franklin, TN)

One10

5d•$31•Onsite

About The Position

We are seeking an Account Manager to join our team in a flexible, on-demand/part-time capacity. While this role may be posted as “Remote – Tennessee” for administrative purposes, it is not a remote position. The role requires consistent on-site work at a client location in Franklin, TN, and candidates must be able to reliably commute to this location. Working hours are Tuesday through Thursday, 8:30 AM to 5:00 PM, with a 30-minute unpaid lunch break, on-site in Franklin, TN. The Account Manager is responsible for ensuring the smooth operation of communications and training programs and maintaining a positive relationship with key client contacts as well as all internal teams. The primary focus of the Account Manager is to manage the day-to-day client relationship, acting as the operational account team “point person” to ensure that all projects and services are delivered according to specifications, on time and within budget. The Account Manager oversees team project/program execution, acts as a source of information for and provides direction to cross-discipline teams.

Requirements

Bachelor’s Degree in Business/Marketing or related discipline
6+ years marketing, sales, business operations or related experience
Flexibility to travel as needed
Available to work on site at client location (Franklin, TN)
Experience and success interfacing directly with the client without supervision
Proven ability to lead an internal team
Excellent interpersonal, presentation and communication skills
Strong organizational and time management skills
High attention to detail
Proven proficiency in MS Word, Excel, PowerPoint, and project management software tools

Nice To Haves

Experience in loyalty marketing, direct marketing and interactive solutions preferred
Demonstrated knowledge of a specific client or a specific client’s business/industry preferred

Responsibilities

Own day-to-day client relationship, manage client feedback and demonstrate stewardship for all client programs/projects
Interface with clients on project requirements, deliverable status and approvals, scope changes and points of dissatisfaction
Fully understand all relevant aspects of our clients’ business, industry, and competitive environment
Anticipate potential problems or issues clients may have and work to prevent and/or correct
Increase overall satisfaction and retention of clients on assigned programs
Work with cross-functional teams to develop tactical implementation strategies for each individual client project and to ensure that deliverables meet client objectives, budget, and project timelines from launch through ongoing maintenance
Review all project deliverables to ensure client satisfaction
Communicate client feedback and direction to internal team members
Seek opportunities to improve operational efficiencies (i.e., suggest new, enhanced, or refined processes)
Develop project-based scope documents and budgets working with cross-functional teams and obtain client approvals/signatures on these documents
Review draft invoices and maintain overall accountability for accurate and timely invoice delivery to the client
Be accountable for making sound decisions surrounding the financial performance of the account
Identify new opportunities to expand the account and provide a steady stream of suggestions to the Account Director
Lead and/or participate actively in presentations, meetings, and status updates (client and internal)
Day-to-day functions include organizing/preparing for client and internal meetings, creating meeting agendas, conference notes and status reports