Sales/Customer Service Account Specialist
About The Position
Account Manager (Full-Time, On-Site) — Alexander, AR Lawn Doctor of W. Little Rock Company Description Lawn Doctor of W. Little Rock has been a trusted leader in lawn care, tree and shrub care, and pest control services in central Arkansas since 1996. We’re committed to helping customers enjoy healthy, beautiful outdoor spaces that improve their quality of life. Our services include lawn fertilization, weed control, tree & shrub care, and pest solutions. Lawn Doctor is known for our service guarantee, modern treatments, and prescriptive programs delivered by licensed and insured technicians. Join a respected brand at the forefront of the lawn care industry and be part of our mission to create lush, vibrant landscapes. Role Description This is a full-time, on-site role for an Account Manager based in Alexander, AR . The Account Manager manages a portfolio of customers and helps grow accounts through excellent communication, follow-through, and smart program recommendations. What You’ll Do Customer Relations Serve as the primary point of contact for assigned accounts (phone, email, text) Resolve concerns quickly and professionally, coordinating with operations and technicians Proactively follow up after services, answer questions, and reinforce the value of our programs Support retention efforts (renewals, holds, save offers, and service calls) Sales & Growth Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and pest services Make outbound calls/texts for upsells, renewals, and seasonal campaigns Identify cross-sell opportunities and clearly explain benefits and expectations Meet weekly/monthly sales and retention goals and track results Account Support & Admin Maintain accurate notes and customer details in our CRM Schedule and coordinate services with the office and field team Process payments, update billing preferences, and assist with installment options Document conversations, outcomes, and next steps
Requirements
- Strong communication skills and confidence on the phone
- Natural relationship-builder with a customer-first mindset
- Comfortable with goal-based work (sales/retention metrics)
- Organized, detail-oriented, and able to manage multiple accounts
- Tech-savvy (CRM, email, spreadsheets, texting platforms)
Nice To Haves
- Prior experience in account management, customer success, inside sales, or service advising is a plus
- Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)
- Associate/Bachelor’s degree in Business, Marketing, or related field or equivalent work experience
Responsibilities
- Serve as the primary point of contact for assigned accounts (phone, email, text)
- Resolve concerns quickly and professionally, coordinating with operations and technicians
- Proactively follow up after services, answer questions, and reinforce the value of our programs
- Support retention efforts (renewals, holds, save offers, and service calls)
- Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and pest services
- Make outbound calls/texts for upsells, renewals, and seasonal campaigns
- Identify cross-sell opportunities and clearly explain benefits and expectations
- Meet weekly/monthly sales and retention goals and track results
- Maintain accurate notes and customer details in our CRM
- Schedule and coordinate services with the office and field team
- Process payments, update billing preferences, and assist with installment options
- Document conversations, outcomes, and next steps
Benefits
- Competitive pay structure ( base + commission/bonus )
- Paid training and ongoing coaching
- Growth opportunity within a stable, locally owned business
- Supportive team culture and clear expectations
- Employee discounts on Lawn Doctor services (within our service area)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
