Account Manager- Oregon

Willamette Dental

2d•$61,000 - $75,000

About The Position

The Account Manager plays a critical role in the overall goal of the Sales Department – to provide the Company with continuous, profitable growth. This is done by supporting the efforts of the Sales team and creating strong, trusting relationships with member groups, brokers, other departments, dental office staff, and community influencers. This position reports to the Manager of Client Services.

Requirements

Bachelor's degree in business administration or a related field and three years of experience in customer service, client relationship management or sales; OR the equivalent combination of education and experience which will provide the ability to perform the essential functions of the position.
Must have a valid driver’s license for operation of a motor vehicle in Oregon, Washington and/or Idaho and possess an acceptable driving record.
Must have a state insurance license in good standing in Oregon or must obtain the license within 60 days of hire.

Nice To Haves

Experience in healthcare or insurance field preferred.

Responsibilities

Proactively perform monthly/quarterly service calls as needed and visit large or at risk groups to ensure concerns and questions are resolved and think outside the box on how to partner with key accounts to strengthen relationships.
Plan, coordinate, implement and track service and sales strategies designed to increase dental plan membership.
Strategically identify key accounts and be able to organically grow membership within established groups.
Establish a strong working relationship with clients by providing customer service support to key accounts and brokers.
Coordinate and participate at benefit fairs/open enrollment presentations at group location.
Problem solve with various group challenges that arise and balance being an advocate for both the Company and the account.
Identify and track group enrollment as a percentage of overall eligible population.
Work well with a team to help build/maintain the Willamette Dental Group reputation.
Appoint brokers and process appointments through appropriate State Insurance office.
Process New Group Case Reports and send out Renewals, Experience Reports, Schedule A’s, Sales Reports, etc. as needed.
Handle incoming Individual Product phone calls as needed and maintain office/marketing supplies and anticipate sales team needs.
Print and create packet requests, delivering them in a timely fashion.
Foster relationships with Practice Managers and continue ongoing conversations to ensure communication between offices, Sales, Corporate and group is cohesive.
Continue to reach out to groups to set meetings and be willing to travel to groups to keep the relationship strong.
Analyze account information and make suggestions and recommendations as deemed necessary.
Overnight travel and extended hours during key times and dependent upon business need.
Become proficient in the use of Microsoft Dynamics (or other CRM) to use as a resource and to track and record appointments, communication, and data related to our clients.

Benefits

medical, dental and vision insurance
tuition reimbursement
flexible spending accounts
401(k) retirement plan with 5% match
accidental death and dismemberment insurance
life insurance
voluntary disability insurance
commuter benefits
two complimentary pairs of Fig scrubs (clinical roles)
employee assistance program
Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually.