Long-Term Care Pharmacy Services

BrightSpring Health Services•Louisville, KY

About The Position

Under the general direction of the Director, Account Management, the Account Manager delivers on the company’s value proposition to its Individuals with Developmental Disabilities (IDD) clients. Cultivates and maintains on-going strategic client relationships and partnerships within the organization to achieve the revenue, growth, and retention goals of PharMerica/Pharmacy Alternatives. Ensures retention of assigned book of business and drives resident adoption. This position is 7 5% travel within the territory: Mid-West USA area Applicants can reside within, or a commutable distance to the territory. Schedule: Monday - Friday, hours depend on the business needs The ideal candidate will have 3 or more years’ experience in client management/retention or sales in Long-Term Care, facilities with Individuals with Developmental Disabilities (IDD), or related industries Pharmacy Alternatives®, an affiliate of PharMerica, is a specialized pharmacy provider focused on serving individuals with cognitive or intellectual and developmental disabilities (I/DD). Pharmacy Alternatives offers long-term pharmacy solutions specializing in serving special-needs populations who live in intermediate care facilities, waiver homes, group homes, assisted living, supported-living or foster care. Our state-of-the-art approach includes packaging technology specially designed for the population we serve and electronic medication management that helps people live their best lives.

Requirements

Bachelor’s Degree in business or related field
3 or more years’ experience in client management or sales in Long-Term Care or related industries
Ability to present to all levels of management
excellent time-management skills
basic computer skills
advanced Microsoft Office proficiency
outstanding problem solving skills
experience in root cause analysis
able to collaborate cross-functionally
experience working within a team

Nice To Haves

MBA
previous experience in a client management, customer service, or client support role
previous experience in a client support role within a healthcare setting or other business-to-business setting.
SalesForce and Axiom experience
previous experience in a project management and client-facing customer service role
strong background in administrative management with the ability to manage multiple priorities and deadlines at once
strong experience in business writing

Responsibilities

Works with the Director, Account Management in developing strategies that result in retention of assigned PharMerica/Pharmacy Alternative Clients
Works with the IDD team to manage PharMerica’s/Pharmacy Alternatives’ clients and customers.
Conducts and documents meetings with assigned clients
Works directly with key PharMerica/Pharmacy Alternatives teams to deliver on client commitments and to meet service-level agreements.
Owns client issue escalation and resolution process.
Prepares for and participates in a client review process to include maintaining documents for such review.
Documents Client retention, upselling activities, and interactions, in PharMerica’s/Pharmacy Alternatives’ designated CRM platform
Owns proving insight and recommendations on pricing negotiation and contract renewals.
Works with other disciplines (billing, credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved.
Prepares quarterly business review materials and client engagement call materials as assigned.
Conducts routine client-facing training for PMC/PAL products, tools and resources.
Provides educational materials to facilitate compliance with PMC procedures, tools and resources.
Supports solution selling or up-selling of PMC/PAL products and services.
Ensures an overall positive experience for the assigned client base.
Works collaboratively with clients and key PharMerica/Pharmacy Alternatives management to implement various corporate initiatives, implement PharMerica products/services/tools, and oversee new facility start-ups/transitions.
Compiles Client reports and assists with CRM data management and issue resolution management.
Attend PharMerica corporate/networking events and conferences, as needed.
Mentor other associates as needed or required
Performs other tasks as assigned.
Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.