Account Manager, 23.00, Full Benefits, Monday-Friday

CarHop•Lakewood, CO

11d•$23

About The Position

CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! With nearly 40 locations nationwide, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people. About 60% of our Managers the last 5 years have promoted from within. Account Manager Benefits Guaranteed hourly pay - $23.00/hr Monday - Friday hours - NO WEEKENDS! Full health benefits (Medical/Dental/Vision/Flex spend/401k w/ match) Paid time off and great work/life balance Opportunity for advancement A fun work environment filled with awesome people A rewarding job experience helping people drive & changing lives We give you the tools you need to succeed with regular training and coaching

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills
Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
Professional, detail-oriented, well organized and efficient
Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.

Nice To Haves

Previous customer service experience, face-to-face or call center, is preferred, but not required.
Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
Strong/Advanced negotiation, counseling and problem solving skills.

Responsibilities

Placing outbound calls & accepting inbound calls from CarHop Finance customers
Face to face interaction with customers regarding the status of their auto loan
Utilizing your communication and negotiation skills to resolve the delinquent account