Account Manager - Accredo

Cigna Group • Orlando, IN

1d

About The Position

The Account Manager (AM) will have responsibility for overall operational performance strategy and execution for Accredo Specialty Pharmacy clients within the Direct payer space. Primary responsibilities include development and execution of broad service strategy in support of medium and small PBMs and National Health Plans ; as well as persistency, membership growth, and earnings targets. The AM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team. Role Components Support the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategies Effectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experience Maintains market/competitive knowledge on service trends and differentiators Effectively collaborates with the Account Executive (AE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of patient installation, product and service partners where appropriate Collaborates with Account Executive on renewal activities, to include RFP involvement, service issues, PGs, CAPs, and implementations. Develop/maintain “trusted-advisor” relationships with clients and patients; by proactively engaging in needs and goals discussions, and then leverages Accredo's capabilities and services to differentiate Accredo from the competition Maintain in-depth knowledge of Accredo products/services across all product lines, benefit designs, access, patient care and outcomes reporting. Maintains current knowledge of Accredo operational effectiveness and can confidently and effectively articulate impacts for the client, and patients Lead in managing PG reporting requests to include analytics and presentation Develop/implement Upsell and margin strategies for target accounts to drive enrollment growth, network access and drug adds. Maintains basic understanding and conceptual application of underwriting principals, contracting and LOA process. Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client cost Represents Accredo well in market based events, QBRs, on sites and over communications.

Requirements

• College Degree or a minimum of 5+ years equivalent related experience
• Proficient knowledge (min of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, account management experience, and knowledge of pharmacy operations
• Excellent communication, negotiation, influencing skills; exhibits courage
• Strategic and financial savvy; ability to partner with AE to grow book of business
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results
• Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Support the organization to achieve operational excellence, growth, profitability, and persistency objectives through effective patient service oversight, account retention, and management strategies
• Effectively collaborates with Accredo partners on benefit, service, and relational strategies targeting enhanced patient and client experience
• Maintains market/competitive knowledge on service trends and differentiators
• Effectively collaborates with the Account Executive (AE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of patient installation, product and service partners where appropriate
• Collaborates with Account Executive on renewal activities, to include RFP involvement, service issues, PGs, CAPs, and implementations.
• Develop/maintain “trusted-advisor” relationships with clients and patients; by proactively engaging in needs and goals discussions, and then leverages Accredo's capabilities and services to differentiate Accredo from the competition
• Maintain in-depth knowledge of Accredo products/services across all product lines, benefit designs, access, patient care and outcomes reporting.
• Maintains current knowledge of Accredo operational effectiveness and can confidently and effectively articulate impacts for the client, and patients
• Lead in managing PG reporting requests to include analytics and presentation
• Develop/implement Upsell and margin strategies for target accounts to drive enrollment growth, network access and drug adds.
• Maintains basic understanding and conceptual application of underwriting principals, contracting and LOA process.
• Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing patient/client cost
• Represents Accredo well in market based events, QBRs, on sites and over communications.

Benefits

• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level