EverPro - Account Manager (Hybrid, Phoenix AZ)

Bold Group Gmbh • Phoenix, AZ

15d • $100,000 - $110,000 • Hybrid

About The Position

As an Account Manager at EverPro, you'll be a critical driver of our expansion revenue strategy. You'll represent one of our key product brands while having the unique opportunity to unlock growth by introducing customers to complementary solutions across our entire portfolio. This isn't just account management—this is strategic revenue expansion. You'll own a portfolio of customer accounts with the mission to maximize their lifetime value through strategic upselling, cross-selling into adjacent EverPro products. The ideal candidate is consultative, commercially savvy, and energized by helping customers discover new ways to grow their businesses while driving meaningful revenue impact for EverPro.

Requirements

• 3+ years in Account Management, Sales, Customer Success, or similar revenue-generating roles in B2B SaaS—field service management, home services, or SMB software experience is a strong plus
• Proven revenue expansion results: Track record of consistently exceeding upsell and cross-sell targets in a quota-carrying role
• Consultative sales acumen: Ability to uncover business needs, map solutions to customer outcomes, and navigate complex buying decisions
• Multi-product selling capability: Comfort selling across a portfolio of products or successfully introducing customers to complementary solutions
• Strong relationship builder: Excellent communication, presentation, and negotiation skills with the ability to build credibility and trust with diverse stakeholders
• Data-driven and organized: Highly analytical with ability to leverage metrics to prioritize activities, manage multiple accounts efficiently, and forecast accurately
• Revenue-oriented: You're motivated by targets, energized by closing deals, and understand that customer value and business growth go hand-in-hand
• Curious and consultative: You ask great questions, listen actively, and think strategically about how to solve customer problems
• Commercially savvy: You understand SaaS business models, expansion economics, and the metrics that matter (ARR, NRR, expansion rate, etc.)
• Self-motivated and accountable: You take ownership of your book of business, manage your time effectively, and don't need to be micromanaged to drive results
• Collaborative team player: You share wins, contribute to team success, and actively help build a high-performing AM culture

Responsibilities

• Drive Strategic Revenue Expansion (Primary Focus)
• Own and grow your book of business: Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product
• Cross-sell across the portfolio: Identify opportunities to introduce customers to complementary EverPro solutions that solve adjacent business needs—you're not just selling one product, you're unlocking the full value of our ecosystem
• Develop account growth strategies: Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align EverPro's portfolio to their evolving needs
• Build pipeline and close deals: Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross-sell, and consistently achieve revenue targets
• Ensure Customer Retention & Satisfaction
• Identify and mitigate risk: Monitor account health signals, proactively engage at-risk customers, and collaborate with Customer Success to implement retention strategies
• Serve as strategic advisor: Position yourself as a trusted partner who understands your customers' business challenges and can recommend the right combination of EverPro solutions to drive their success
• Collaborate Cross-Functionally
• Partner with Customer Success: Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform
• Coordinate with Sales teams: Align on account strategies, hand-offs, and opportunities that span multiple EverPro brands
• Inform Product & Marketing: Share customer insights, feature requests, and market intelligence to shape product roadmaps and go-to-market strategies
• Execute with Operational Excellence
• Leverage data to drive decisions: Monitor usage metrics, adoption patterns, and leading indicators to identify trends and prioritize high-value expansion opportunities
• Maintain accurate forecasting: Track all sales activities in Salesforce, provide accurate forecasts of expansion revenue, and report on key performance metrics
• Optimize your approach: Continuously refine your expansion playbook based on what's working, share best practices with the team, and scale winning strategies

Benefits

• Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed