Account Manager - OR/SPD
About The Position
We’re seeking Account Managers to support our growth and are open to candidates in multiple locations, with a preference for those in or near the Grand Rapids, Chicago, New York City, Kansas City, and St. Louis metro areas. At Surgical Solutions, we are dedicated to providing exceptional support to healthcare teams by ensuring surgical instruments and equipment are meticulously maintained and ready for every case. We partner with hospitals and surgical teams to deliver high-quality, reliable services that help improve patient outcomes. Role Summary: Serves as the region leader of multiple hospital locations. They utilize an array of knowledge, technical skills, and critical thinking abilities to facilitate Surgical Solutions business. They assist the Executive Operations team members with regional growth, talent development, recruiting, engagement and overall performance of Surgical Solutions within the assigned region. This position is exempt and reports to the Regional Director of Operations.
Requirements
- 3-5 years of Operating Room and/or Sterile Processing experience or equivalent.
- B.A. or B.S. in business preferred.
- Certifications: Certified Registered Central Sterile Technician (CRCST) certification required.
- Strong Microsoft Suite skills – Outlook, Word, Excel.
- Ability to travel 75% of the time to assigned hospital accounts as needed
Nice To Haves
- Frontline supervisory experience preferred.
- CER certification a plus.
- Experience with c-suite hospital staff preferred.
- Prior Enterprise Resource Planning (ERP) experience a plus.
Responsibilities
- Manages and maintains strong business relationships with the following: Hospital Administration, Operating Room Personnel including but not limited to Chief of Surgery, Surgeons, OR Director, Director of CSPD, Materials Management, and staff related to these positions. Serve as a liaison with the Sales and Marketing Team with a focus on same store growth and potential territory expansion. Makes personal visits to each hospital in region on a regular basis to meet with hospital contacts and Surgical Solutions employees.
- Determines applicant qualifications by interviewing applicants, analyzing responses, comparing candidate qualifications to job requirements, and making recommendations for hiring, promotions, and terminations.
- Supervises and manages Account Supervisor/Lead Technician performance, assess, and investigate personnel problems; assists in administering performance counseling and coaching when deemed appropriate.
- Conducts regular team meetings with field leadership to ensure consistency regarding organizational goals and objectives.
- Submits monthly reports to the Executive Team on region performance / activity – staffing/OT/On-call and overall operation of accounts.
- Responsible for ensuring all field leaders in their assigned hospital/territory are properly trained, following policies, procedures, and recommended practices. Holds all Account Supervisors/Lead Technicians accountable for following company policies and procedures and ensuring their individual teams are properly trained.
- Works in partnership with the HR team on Company’s people operations – manage field teams’ employee relations. Ensures proper staffing while balancing compensation expense.
- Ensures the team always provides stellar customer service.
Benefits
- This position is eligible for an annual bonus.
- This position also includes access to a full benefits package, which may include medical, dental, and vision coverage, paid time off, and retirement plan options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
