Account Manager - Caterpillar Lafayette Facility, Lafayette , IN
About The Position
The Account Manager – Caterpillar Lafayette serves as the single point of contact (SPOC) for all commercial, technical, and strategic engagement at the Caterpillar Lafayette facility. This role owns the end-to-end customer relationship, ensuring alignment between Caterpillar stakeholders and internal teams across sales, service, engineering, modernization, and project execution. The primary objective is to protect and grow the Caterpillar account by delivering consistent customer experience, proactively identifying risk, and driving long-term service and lifecycle strategies across the crane and lifting equipment fleet.
Requirements
- Self‑starter with strong written and verbal communication skills.
- Strong PC/software skills (CRM, MS Office, applicable systems).
- Demonstrated leadership and interpersonal skills.
- Strong systems thinking, risk awareness, and cross-functional leadership.
- Bachelor’s degree preferred; equivalent experience considered.
- Minimum two (2) years of leadership or customer-facing account experience.
- Basic mechanical and electrical understanding (minimum 2 years).
- Must maintain a good driving record.
- Must be willing and able to travel.
Nice To Haves
- Prior experience with cranes or industrial equipment preferred.
- Experience managing large, complex industrial accounts strongly preferred.
- Ability to relocate may be required for advancement.
Responsibilities
- Account Ownership & Customer Relationship Leadership
- Strategic Account Planning & Lifecycle Management
- Commercial Ownership & Opportunity Leadership
- Sales Execution & Activity Management
- Cross‑Functional Coordination
- Safety, Compliance & Risk Leadership
Benefits
- Medical Plan
- Dental
- Vision
- 401k plan with a match from day one
- identity theft protection
- accident insurance
- travel insurance
- 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
- 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
- 10 paid holidays per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
