Account Manager, REI

Intrepid

6d•$90,000 - $100,000•Hybrid

About The Position

As the Key Account Manager, you will play a key role in managing a new national partnership between Intrepid Travel and REI Co-op, a leading outdoor gear company. This partnership will bring co-branded Intrepid trips to REI’s community of outdoor enthusiasts across the United States. You will own the day-to-day relationship, driving sales growth, product and ensuring seamless collaboration between Intrepid and REI’s internal teams. This includes coordinating closely with stakeholders across marketing, operations, legal, customer service, and executive teams on both sides to deliver shared commercial and strategic goals. In this role, you will oversee campaign planning, lead forecasting, CRM updates, and performance tracking; prepare and present weekly, monthly, and quarterly reports with growth recommendations; manage reporting against joint revenue targets; and represent Intrepid at relevant events, trade shows, and partner activations. You will also identify new opportunities to expand the partnership, deepen engagement with REI’s customer base, and work cross-functionally with Intrepid’s Partnerships, Marketing, Product, Operations, and Customer Experience teams to ensure aligned, high-quality delivery. This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Seattle, USA.

Requirements

Minimum 5 years of experience in business development or account management in the travel and tourism industry
Proven success managing B2B or strategic partnerships
Strong relationship management and communication skills
Experience working cross-functionally in complex organizations
Familiarity with CRM systems (Salesforce preferred) and data-driven reporting
Ability to manage multiple priorities and deliver in a fast-paced, collaborative environment
Must be based in Seattle with ability to travel across the US

Responsibilities

Managing a new national partnership between Intrepid Travel and REI Co-op
Owning the day-to-day relationship
Driving sales growth
Ensuring seamless collaboration between Intrepid and REI’s internal teams
Coordinating closely with stakeholders across marketing, operations, legal, customer service, and executive teams on both sides to deliver shared commercial and strategic goals
Overseeing campaign planning
Leading forecasting
CRM updates and performance tracking
Preparing and presenting weekly, monthly, and quarterly reports with growth recommendations
Managing reporting against joint revenue targets
Representing Intrepid at relevant events, trade shows, and partner activations
Identifying new opportunities to expand the partnership
Deepening engagement with REI’s customer base
Working cross-functionally with Intrepid’s Partnerships, Marketing, Product, Operations, and Customer Experience teams to ensure aligned, high-quality delivery