Eastern Washington & Northern Idaho Account Manager

CLEAResult • Washington, DC

9d

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description Location: Eastern Washington or Western Idaho Focus: Program Operations / Customer Engagement Reports To: Program Manager Employment Type: Full Time We are looking for a talented individual to join CLEAResult as a Demand Response Account Manager. As a Demand Response Account Manager, you will play a key role in engaging commercial and industrial (C&I) customers across Eastern Washington and Western Idaho to support the launch and expansion of a new demand response (DR) program for our utility client. In this role, you will act as the on‑site program representative—building strong relationships, educating customers on program value, guiding them through enrollment, and helping them successfully participate in demand response events. You will be the face of the program regionally, combining B2B sales capability, technical understanding, and genuine relationship‑building to drive enrollment and long‑term satisfaction. ideal candidate is comfortable working autonomously, navigating ambiguity, and supporting program incubation efforts alongside a small, specialized team.

Requirements

• Strong B2B sales ability rooted in authentic relationship‑building
• Understanding of the regional business community and local economic landscape
• Excellent communication, listening, and presentation skills
• Ability to translate technical requirements into simple, relatable explanations
• Strong customer‑service skills and confidence interacting with facility managers and business owners
• Ability to troubleshoot technical and operational issues
• Strong documentation, organization, and reporting habits
• Comfort with autonomous work and owning responsibilities as “the program team” in the region
• Ability to manage a large, mixed‑tier territory with professionalism and initiative
• 5–8 years of relevant industry experience (energy programs, DR, utility programs, C&I account management, or technical sales).

Nice To Haves

• A Bachelor’s degree preferred (relevant certifications may substitute for experience).
• Familiarity with commercial/industrial operations, facilities, or energy use patterns.
• Comfort driving program success in a new or rapidly evolving program environment.
• Enthusiasm for energy efficiency, demand response, and supporting grid resiliency.
• Willingness to travel across a geographically large region.
• A self‑starter approach — ideal for individuals who work well independently.

Responsibilities

• Maintain and grow a portfolio of medium‑sized and large C&I customer accounts.
• Build strong relationships within the Eastern Washington and Western Idaho business community.
• Act as the local, on‑site representative for the program and CLEAResult, meeting directly with businesses, plant managers, and facility teams.
• Encourage customer participation and help overcome enrollment barriers.
• Develop and deliver proposals tailored to customer needs and load‑reduction opportunities.
• Serve as a trusted advisor and primary point of contact for customer questions, concerns, and event participation support.
• Educate customers on how DR events work and help them identify operational strategies (e.g., shifting production to off‑peak hours) that reduce grid strain.
• Explain program requirements, incentives, and changes with clarity and professionalism.
• Verify implementation steps and ensure all customer paperwork is accurate and complete.
• Ensure customers understand expectations before, during, and after DR events.
• Troubleshoot technical or programmatic issues; recommend solutions aligned with client and program specifications.
• Work with engineering and program staff to evaluate technical requirements or changes.
• Record and track customer interactions, documentation, and status updates using program‑approved systems and processes.
• Support program operations by preparing sales forecasts, tracking participation metrics, and communicating updates to the Program Manager.
• Travel throughout the Eastern Washington and Western Idaho.
• Conduct on‑site customer visits, assessments, and in‑person engagement activities.
• Function autonomously as the primary field resource for the Avista DR program.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees