Account Manager - Knoxville
About The Position
As an Account Manager, you will be the face of our brand within your territory—cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our industry-leading hearing technology. You’ll work closely with cross-functional partners to deliver exceptional customer experience, accelerate business growth, and help ensure more people enjoy the delight of hearing. This role requires a proactive, customer-focused sales professional who excels at building trust, understanding customer needs, and driving solutions that support long-term success.
Requirements
- Bachelor’s degree required; Master’s or AuD preferred
- Knowledge of hearing-instrument technology and clinical practices, with experience assisting patients independently
- Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships
- Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data-driven planning
- Highly accountable, action-oriented, competitive, and resilient with a strong drive for results
- Demonstrated curiosity, adaptability, and willingness to learn complex products and solutions
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Nice To Haves
- Experience in hearing healthcare, medical devices, or fitting Phonak technology (preferred but not required)
Responsibilities
- Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
- Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
- Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
- Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
- Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
- Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
- Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events
Benefits
- Medical, dental and vision coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- Plan rules/offerings dependent upon group Company/location.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
