Account Manager - Technomic

Informa Group Plc. • Chicago, IL

49d • $60,000 - $70,000 • Onsite

About The Position

As an Account Manager at Technomic, you'll drive client success within the foodservice industry by managing key relationships, delivering strategic insights, and ensuring exceptional value through our industry-leading Ignite platform. This role offers the perfect blend of relationship building, strategic consulting, and technical expertise to make a meaningful impact on our clients' businesses.

Requirements

• Experience in sales, account management, customer success, or marketing, with a proven ability to cultivate strong client relationships and drive exceptional customer satisfaction.
• Understanding of the foodservice, food retail, and consumer packaged goods (CPG) sectors, including trends, challenges, and key players in the market.
• Ability to sell solutions based on client needs, positioning research and data as valuable tools for solving business challenges and improving operational performance.
• A deep understanding of customer pain points and the ability to provide tailored, actionable insights and recommendations to enhance their business strategies.
• Exceptional verbal and written communication skills, able to simplify complex information and present it persuasively.
• Strong analytical mindset with the ability to interpret data, spot trends, and make strategic, informed decisions.
• Self-motivated with the ability to work independently, while also thriving in collaborative environments and coordinating seamlessly with cross-functional teams.
• Experience in client-facing interactions, delivering impactful presentations that engage and resonate with audiences.
• Ability to build and nurture relationships with key stakeholders in client organizations, ensuring a high level of trust and engagement.
• A proven track record of building and maintaining lasting, trust-based relationships with clients.
• Familiarity with foodservice industry trends, or a keen interest in staying updated on market developments.
• Proficient in Salesforce or similar CRM systems, with solid experience navigating online platforms and databases.
• Advanced skills in Microsoft Excel, PowerPoint, and Outlook, with a keen eye for detail and efficiency.
• Relationship builder with a genuine passion for client success and service excellence
• Strategic thinker who can translate client needs into effective solutions
• Collaborative team player experienced in cross-functional environments
• Exceptional communicator with polished presentation and writing skills
• Detail-oriented professional with strong project management capabilities
• Results-driven achiever with a track record of meeting performance metrics

Responsibilities

• Manage and grow a portfolio of foodservice industry accounts, focusing on client retention and relationship development
• Conduct strategic business reviews that deliver actionable insights and maximize client ROI
• Lead engaging training sessions on our Ignite platform, empowering clients to leverage our research tools effectively
• Oversee the entire renewal process, from initial discussions through successful contract execution
• Collaborate across departments to create seamless client experiences and solve complex business challenges
• Serve as the primary advocate for clients using Technomic's suite of products through our Ignite research platform

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees