Account Manager - Vehicle Interior & Comfort Systems

Nidec-posted 3 days ago
Full-time • Mid Level
Troy, MI
5,001-10,000 employees
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Job Summary: The Account Manager is the main contact for communication between Nidec Automotive Motor Americas and key customer accounts. The Account Manager's primary responsibility is to secure new business while maintaining and expanding current business with the key customer accounts. Additionally, the Account Manager uses the technical knowledge of product offerings to support and build Nidec sales.

  • Find new opportunities to grow and expand business for companywide future growth.
  • Identify target customers and prepare sales strategy to achieve the sales target.
  • Identify product segments to target specific customers.
  • Collect market/competitor information and provide feedback to Sales Department Head and/or Sales Director to collaborate on sales strategy.
  • Seek and secure new business opportunities with key customer accounts.
  • Maintain and expand existing business with customer accounts.
  • Liaison between customer demands and plant demands.
  • Manage sales forecasts and resolve commercial issues with key customer accounts.
  • Resolve all issues to the complete satisfaction of the customer and Nidec.
  • Create a database of customer knowledge that will help Nidec build a sales strategy to meet current and future customer needs.
  • Work closely with R&D/AE on promotion of products to existing and/or potential new customers, elaborate technical proposals / technical review discussions, and related activities that Sales and R&D should pursue together in order to grow the business.
  • Work directly as GKAM/LKAM (Global Key Account Manager and Local Key Account Manager) and customer contact, and provide detailed feedback into Nidec organization from customers.
  • Travel to manufacturing location globally with customers to support future launches and current production issues.
  • Lead all business activities and understand all customer requirements, including commercial, engineering, prototype, quality and production requirements.
  • Process orders, manufacturing requests, order purchase products and delivery date management.
  • Act as the “voice of the customer” within the organization to ensure that the customer’s requirements are met and exceeded.
  • Work with the other region’s GKAM/LKAM and AMEC HQ Sales to enhance the global Nidec sales.
  • Manage customer sales with from conception phase through the end of service obligations.
  • Ensure that customer long and short term expectations are met.
  • Focus on program tracking, profit improvement and customer satisfaction throughout the life of the projects.
  • Track customer “Key Performance Indicators” including revenue and profitability improvements to meet NAMA sales short and long term sales plan as well as personal goals.
  • Use internal reporting system to track sales growth, opportunities, product performance and value per customer.
  • Update short and long term sales plan by reflecting KPI tracking result with Head of Sales and/or Sales Director.
  • Manage pricing policies.
  • Create a sales plan and monitor results (revenue for monthly/quarterly/fiscal year).
  • Work with customer and internal departments for collection issues.
  • Minimum of 5 years in Automotive industry dealing with major OEMs or Tier1 suppliers as sales(Account Manager) or Sales Engineer.
  • Program Management experience is preferred (PMI certification is a plus).
  • Product knowledge of motors and experience is preferred.
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