Towne Park-posted 4 months ago
Full-time • Mid Level
Media, PA
Administrative and Support Services

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

  • Directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
  • Demonstrates the ability to improve the financial performance and profitability of the account.
  • Manages scheduling, overtime for associates under direct supervision, tip reporting, and timekeeping.
  • Ensures that forecasts, payroll and accounting reports are on time and accurate.
  • Actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
  • Fosters an environment that retains talented associates.
  • Ensures that the guest/patient service experience is delivered consistently on all shifts.
  • Develops cohesive working relationships with the clients' staff members.
  • Maintains regular meeting rhythms and communication channels with the client and follows through on commitments.
  • Understands and follows safety and security procedures.
  • Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience.
  • Knowledge of general business practices including accounting, human resources and customer service.
  • Must be able to drive manual transmission.
  • Must have and maintain a valid driver's license and clean driving record.
  • For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen.
  • Employees are eligible to enroll in medical, dental, and vision insurance.
  • Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
  • Company-paid basic life and AD&D insurance as well as short-term and long-term disability.
  • 401k retirement savings plan.
  • Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year.
  • 6 paid holidays throughout the calendar year.
  • Up to a maximum of 4 paid floating holidays per calendar year.
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