Account Manager, US Markets, Cyber Insurance Incident Response

TransUnion • Chicago, IL

33d • Remote

About The Position

The Account Manager I, Incident Response is responsible for facilitating internal and external efforts to ensure our partners and their customers receive the highest level of experience throughout their interaction with Transunion’s Incident Response team. Focus should be directed towards rapidly and accurately responding to client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners. This role requires an individual who excels in a fast paced and complex environment to deliver a large number of small deals monthly with flawless execution. This position will also have responsibility for tracking and reporting government sales activity as well as responding to requests for proposals from existing and new government enterprises. The ideal candidate will have industry knowledge around insurance, cyber security, identity protection and/or government contract experience and have experience of managing complex processes to fulfillment.

Requirements

• 3+ years of experience in account management or inside sales communicating with all levels of the buying organization
• Success in completing and winning RFPs requiring turnaround times < 24 hours
• Expertise in managing large volumes of small revenue deals within a short sales cycle from start to delivery
• Familiarity with contracting with external legal firms or procurement within large organizations
• Retention of partnerships through strategic client engagement and account management
• Support Business development teams with efforts to grow client partnerships including new partner and market research
• Proficiency in Salesforce and Microsoft suite
• Some travel required up to 15%

Nice To Haves

• Past experience working directly with law firms or government a plus
• industry knowledge around insurance, cyber security, identity protection and/or government contract experience and have experience of managing complex processes to fulfillment.

Responsibilities

• Manage entire sales process and oversee delivery
• Ensure client satisfaction, engagement, and success to support retention
• Act as subject matter expert to partners in times of crisis and deliver solutions within an expedited timeframe
• Work alongside the Business Development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews
• Document clear records of all client activity and regularly review them to ensure they are as efficient and effective as possible.
• Regularly communicate with operations team to ensure client requirements are adhered to
• Utilize key systems to accurately report insights and analyze operational and market trends in support of Business Development team.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed