Account Manager - Three Ten Merch

Sony Music • Los Angeles, CA

123d

About The Position

As an Account Manager at Sony Music Entertainment, you will be responsible for the coordination, management, and execution of merchandising projects across multiple clients. This role involves facilitating and overseeing the design, manufacture, sale, and fulfillment of products, as well as coordinating merchandise for client retail stores, pop-up shops, artist tours, events, and e-commerce opportunities. You will maintain a holistic understanding of the account and be directly accountable for its performance. This position reports directly to the Head Of Client Services.

Requirements

• 3-5 years of experience in merchandising, sales or brand management, or equivalent experience in a lateral industry.
• Proven track record of successfully managing demanding client relationships and delivering results against aggressive growth targets.
• Strategic thinker who can see the big picture as well as the small details required to win.
• Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues.
• Prior experience of Monday.com CRM preferred.
• Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders.
• Experience in an apparel production process.
• First-hand merchandise sales experience in a retail store and/or tour environment preferred.
• Familiarity with D2C strategies, including a basic understanding of Shopify platform.
• Strong experience with Microsoft Office Suite.
• Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations.
• Ability to travel as needed.

Nice To Haves

• Experience in an apparel production process.
• First-hand merchandise sales experience in a retail store and/or tour environment preferred.
• Familiarity with D2C strategies, including a basic understanding of Shopify platform.

Responsibilities

• Drive revenue growth and manage PL of several client accounts.
• Be responsible for planning and forecasting process; accountable for delivering and exceeding pre-defined revenue targets.
• Develop & present account plans, budget forecasts, and creative strategy ideas to key internal & external stakeholders.
• Support senior leadership in the development of the company's strategic direction and growth plan.
• Manage end-to-end client management process ensuring team is delivering best-in-class results.
• Work closely with client and creative/product development teams to develop exciting, cutting edge and responsible products.
• Work closely with operations and logistics managers to ensure responsible development, production, delivery and fulfillment of products.
• Drive in-person and online sales events and opportunities.
• Liaise with business management and accounting departments.

Benefits

• Inclusive, collaborative and global community.
• Modern office environment designed to foster productivity, creativity, and teamwork.
• Attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching.
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans.
• Investment in your professional growth and development.
• Time off for a winter recess.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motion Picture and Sound Recording Industries
• Number of Employees: 5,001-10,000 employees