Account Manager – Strategic Accounts

Broccoli AI

103d

About The Position

Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve. We’ve grown from $0 to $5M ARR in just one year by helping hundreds of contractors answer every call, book more jobs, and boost revenue without adding headcount. Now, we’re ready to scale deeper into the enterprise. PE roll ups control hundreds of companies in the trades — we’ve proven success with their pilots, and it’s time to roll out across entire portfolios. As our first Account Manager, Strategic Accounts, you’ll own the commercial relationship with our largest enterprise customers. You’ll partner with Customer Success to turn 3-location pilots into 200-location rollouts, negotiate umbrella MSAs, and build trusted relationships with PE operating partners and group executives. This is a high-visibility, quota-carrying role where you’ll shape how Broccoli expands inside the most important companies in the industry.

Requirements

• Experienced account manager with a track record of expanding enterprise accounts.
• Comfortable carrying quota and negotiating complex contracts.
• Skilled at building executive-level relationships and navigating political org structures.
• Data-driven and ROI-focused — you know how to sell efficiency and impact.
• Collaborative operator who works closely with Customer Success, Sales, and Product.

Responsibilities

• Manage and grow strategic accounts across PE-backed groups and roll-ups.
• Drive renewals, expansions, and upsells across existing portfolios.
• Partner with Customer Success to package proof points and ROI into expansion deals.
• Build relationships with group-level executives (finance, ops, call center leaders).
• Negotiate 6–7 figure enterprise contracts and MSAs.

What This Job Offers

• Career Level: Mid Level