Account Manager, Strategic Accounts - Field-Based - Washington, D.C.

TrueCar•Washington, DC

15h•$120,000 - $130,000•Remote

About The Position

TrueCar is a leading automotive digital marketplace, and we are on a mission to make car buying and selling easy, transparent, and efficient. We work to empower consumers with data and foster connections with our network of Certified Dealers who share our belief that truth, transparency, and fairness are the foundation of a great experience. We forge partnerships to power car-buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context, and pricing transparency to help consumers feel empowered and confident throughout their journey. As consumers’ priorities and shopping habits shifted, so did we. We are building a modern-day marketplace and invite you to join the TrueCar Crew. You can have a real and direct impact on our journey as we continue to evolve and revolutionize the car-buying and selling experience. The Opportunity: Are you a self-motivated business development professional ready to skyrocket your career with a rapidly growing technology leader? TrueCar is seeking a dynamic Account Manager, Strategic Accounts to join our team and make a significant impact. In this pivotal role reporting to the Director, Strategic Accounts, you'll be instrumental in empowering TrueCar dealer partners in our major metropolitan and high-profile markets. You'll develop and train them, helping them maximize their participation and success within our program. This isn't just an account management job; it's a chance to drive growth and forge strong partnerships alongside a passionate team. This is a field-based position, and the ideal candidate will reside in the greater Washington, D.C. area.

Requirements

A track record of proven success in sales and account management
Experience managing, meeting, and exceeding goals and objectives
Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
Ability to travel domestically 80% of the time by airplane or car for extended overnight trips weekly

Nice To Haves

Automotive industry experience is a plus
Advertising sales or training management experience is a plus

Responsibilities

Build and grow long-term, trusting relationships with a range of contacts within assigned dealerships (buyer/signer, implementer, stakeholder, etc.), including the highest level in each organization (e.g., General Manager)
Consult with customers to maintain an up-to-date understanding of their business needs, goals, and objectives
Articulate, communicate, and train on the full suite of TrueCar Services to your portfolio of dealers.
Interpret and deliver new rates on a monthly, quarterly, or bi-annual basis to their assigned market or dealer customers.
Interpret, consult, and deliver monthly TrueCar reporting and analytics to explain dealers’ performance, optimization issues, and best practices to the customer in the context of their business goals and market trends.
Train dealer staff to use core TrueCar services and affinity partner programs; engage district managers and other business unit specialists for advanced service training, as needed.
Compile and share relevant reports and documentation related to the dealers’ business and performance on the TrueCar platform.
Serve as a first point-of-contact for dealer issues; diagnose and resolve customer concerns
Minimize churn across assigned dealers.
Determine the frequency to meet with all assigned customers based on the developed dealer plan(s), each customer’s individual needs, as well as prioritization across all customers. Minimum visit requirement is once monthly for assigned dealers.
Escalate risks or roadblocks for a customer; work with District Managers, Dealer Support, and Leadership to resolve.
Provide accurate and complete documentation in Salesforce.
Consistently meet goals and objectives; foster high standards within the team.

Benefits

At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions). To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity.
You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities.
We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays.

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