Account Manager/Sr. Coord, Customer Service

Smurfit Westrock•Conway, AR

40d

About The Position

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Customer Service Representative / Account Manager The Opportunity The Customer Service position requires knowledge of company's products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility.

Requirements

Bachelor's degree preferred
Customer service experience / account management preferred
Knowledge of the carton folding industry and products a plus
Occasional travel required
Professional customer satisfaction skills needed to maintain positive external and internal relationships
Excellent oral and written communications skills
Effective listening skills
Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
Excellent organizational skills to include follow-up, accountability, and spreadsheet management
Ability to easily adapt to fluctuations in business cycles and workload
Excellent problem-solving skills
Be comfortable working independently and within a team environment
Ability to work through conflict situations
Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests

Nice To Haves

Knowledge of the carton folding industry and products a plus
Customer service experience / account management preferred
Bachelor's degree preferred

Responsibilities

Work proactively to complete all tasks timely, accurately, and completely.
Initial point of contact for sales team, customers, and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, & graphics
Coordinate processing of new graphics with WestRock's pre-press department or customer-specified outside facility
Manage customer graphics
Assist in ordering materials by providing forecast information (timing & quantity)
Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints
Assist in production planning and/or order prioritization by providing customer requirements
Respond to customer inquiries regarding product availability, and provide inventory information
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company