Account Manager / Shuttle Driver

Propark Mobility • Lewiston Woodville, NC

67d • $60,000

About The Position

As the Account Manager, you will be responsible for overseeing all aspects of the shuttle transportation operation, including employee management, vehicle scheduling, customer service, and on-the-ground execution. This position also includes hands-on driving duties, requiring you to transport employees to and from the designated drop-off and pick-up locations using a company shuttle vehicle. This dual-role position is ideal for someone with leadership skills, excellent customer service, and a current driver's license with at least 3 years of driving experience.

Requirements

• Valid driver's license with a minimum of 3 years of driving experience.
• Willingness and ability to drive company shuttles as part of daily responsibilities.
• Proven experience in a leadership or supervisory role, ideally in parking, transportation, or hospitality.
• Ability to lift up to 25 lbs and work outdoors in various weather conditions.
• Comfortable working split shifts, evenings, and weekends if needed.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office (Excel, Outlook, Word, etc.).

Nice To Haves

• Previous experience operating a shuttle bus or commercial vehicle.
• CDL license (not required but highly preferred).
• Customer service or hospitality industry experience.
• Familiarity with ADP or payroll systems.

Responsibilities

• Supervise and support shuttle drivers, valet attendants, and line-level staff.
• Create, approve, and manage team schedules, ensuring proper staffing across all shifts.
• Monitor and respond to operational issues, including after-hours emergencies.
• Assist with payroll and operational reporting.
• Oversee customer service delivery and resolve issues effectively and professionally.
• Attend client meetings and maintain strong on-site client relationships.
• Ensure compliance with all Propark policies, client requirements, and safety standards.
• Drive the shuttle bus to transport employees to and from the facility safely and efficiently.
• Provide professional, courteous, and friendly service during all passenger interactions.
• Conduct pre- and post-trip vehicle inspections.
• Monitor shuttle condition and report any maintenance or safety concerns.
• Communicate clearly with dispatch and team members via two-way radio or phone.

Benefits

• Competitive salary and bonus potential.
• Generous paid time off, holidays, and your birthday off!
• Full benefits package including medical, dental, vision, HSA/FSA, commuter benefits, and more.
• Free and confidential Employee Assistance Program (EAP) with counseling resources.
• Free parking and flexible scheduling.
• Internal growth opportunities through our Propark Think learning program.
• An inclusive, supportive, and people-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services