Account Manager Senior, Client Success (CSM)

FIS Global • Atlanta, GA

2d

About The Position

The OnDemand Client Success Manager (CSM) plays a critical role in helping clients realize value from FIS solutions through a scaled, ondemand engagement model. Rather than supporting a single named account portfolio, this role provides flexible, prioritized, and outcomefocused support to a broader client base aligned to a specific solution area.
The OnDemand CSM acts as a trusted advisor during key moments in the client lifecycle—driving adoption, addressing challenges, mitigating risk, and supporting renewals—while delivering a consistent, highquality client experience at scale.

Requirements

• 5–7 years of experience in Client Success, Account Management, Client Service/Support, or similar clientfacing roles.
• Bachelor’s degree or equivalent relevant experience; experience in financial services or fintech preferred.
• Strong ability to communicate business value clearly and effectively to a variety of client stakeholders.
• Analytical mindset with experience using data and reporting tools (e.g., Tableau or similar) to generate insights.
• Excellent communication and presentation skills.
• Proven ability to manage multiple client interactions simultaneously and thrive in a fastpaced, ondemand environment.
• Strong collaboration skills and comfort working across sales, technical, and operational teams.

Responsibilities

• Serve as a subject matter expert for assigned solutions, providing guidance to clients focused on adoption, optimization, and value realization.
• Manage a scaled portfolio of clients, prioritizing engagement based on client needs, health indicators, and business impact.
• Proactively engage clients at key lifecycle moments through timebound, needsbased interactions.
• Analyze product usage and client health data to identify risks, improve adoption, and support retention.
• Collaborate crossfunctionally with Sales, Product, Support, and Professional Services to resolve issues and deliver successful outcomes.
• Capture and communicate client feedback and insights to internal teams to help improve products and client experiences.
• Identify and surface expansion signals and value insights to Sales partners as appropriate.
• Contribute to renewal efforts by articulating the value clients have realized from FIS solutions.

Benefits

• A voice in the future of fintech
• Continuous learning and development opportunities
• A collaborative and inclusive work environment
• Opportunities to give back to the community
• Competitive salary and comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level