Account Manager, Security - St. Paul, MN

American Security & Investigations•Saint Paul, MN

About The Position

Account Manager at American Security & Investigations Location: St. Paul, MN Are you an experienced security professional with a background in site supervision? Are you seeking a role to work in a high-profile commercial property? Then consider joining ASI as an Account Manager for a client in St. Paul, MN! As the Account Manager, You Will: Serve as the primary point of contact for the site and partner with market leadership, and law enforcement entities to address operational needs Develop rapport with client representatives and other relevant partners, by resolving issues and creating employee and customer facing training programs under the guidance of operational company executive Supervise and coordinate activities of guard force as dictated by contractual obligations and to meet or exceed client expectations Train, develop, mentor, and motivate Security Officers to provide quality, consistent service and to ensure all decisions comply with company policy and federal and state regulations Participate in the employee onboarding process including new hire interviewing and selection of candidates that meet ASI’s and the client’s required level of qualifications and skills What’s In It for Me at ASI? Room to Grow & Advance Work in a Professional Environment Jobs are Classified as Essential Complete Tasks Individually and as a Team A pre-employment drug screen and criminal background check are required AAP/EEO Statement Marsden Services and its affiliates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state, or local law.

Requirements

At least 5 years of security experience
Exceptional customer service skills with a proven track record of client success
The ability to be flexible and available as issues can arise 24 hours a day, seven days a week
Proficiency with MS Office products as well as site-specific security programs

Nice To Haves

Policy development and training experience preferred

Responsibilities

Serve as the primary point of contact for the site and partner with market leadership, and law enforcement entities to address operational needs
Develop rapport with client representatives and other relevant partners, by resolving issues and creating employee and customer facing training programs under the guidance of operational company executive
Supervise and coordinate activities of guard force as dictated by contractual obligations and to meet or exceed client expectations
Train, develop, mentor, and motivate Security Officers to provide quality, consistent service and to ensure all decisions comply with company policy and federal and state regulations
Participate in the employee onboarding process including new hire interviewing and selection of candidates that meet ASI’s and the client’s required level of qualifications and skills