Account Manager, QSR

Fetch

13d • $73,000 - $81,950 • Remote

About The Position

The Account Manager supports client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership. In this role, you will contribute to campaigns, build relationships, present Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to learn and leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of our US offices or remotely in the United States.

Requirements

• 2+ years of experience in account management, partnerships, sales support, or a related field
• Strong organizational and execution skills with the ability to manage multiple priorities
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
• Strong communication and collaboration skills
• Comfort working in dynamic or evolving environments

Nice To Haves

• Direct client vertical experience
• Direct industry experience in digital media, advertising, or consumer data
• Experience supporting renewals, upsells, and client growth conversations
• Familiarity with CRM tools (ex. Salesforce)
• Experience collaborating with implementation, analytics, or other cross-functional teams
• Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)

Responsibilities

• Own individual revenue targets and contribute to pod revenue goals
• Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner
• With leadership oversight, manage deadlines and navigate evolving priorities
• Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
• Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups so clients feel consistently supported
• Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests
• Assist with onboarding new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Adopt AI-enabled platforms to ensure precision and efficiency
• Own inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
• Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
• Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
• With oversight, ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
• Translate data and performance trends into clear, actionable recommendations for clients
• Contribute to the preparation and delivery of client presentations and reviews, including QBRs, using tools that improve data visualization and accuracy
• Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
• Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees